AVP, Provider Platforms and Services Channel at Humana · Louisville

AVP, Provider Platforms and Services Channel Location: Remote Nationwide Become a part of our caring community The AVP, Provider Platforms Channel (AVP, Product Management) leads Humana’s strategy and execution across provider products and services that are non-native to the EHR. This leader is accountable for the portfolio of provider-facing capabilities delivered through wholly owned applications, third-party, non-EHR partners, and other non-native solutions that may integrate with the EHR but are not native to it. The role spans portfolio strategy, internal product development, partnership evaluation, vendor management, and channel coordination to ensure Humana delivers and manages a coherent portfolio of provider products and services that improve experience, reduce burden, support operational outcomes, and create value. Primary Responsibilities Lead the strategy, roadmap, and execution for provider products and services that are non-native to the EHR. Own the portfolio of provider-facing capabilities delivered through wholly owned applications, third-party, non-EHR partners, and other non-native services that support provider workflows and operational needs. Oversee areas of scope across the portfolio, including current and emerging provider-facing tools and services. Evaluate the market for external partners, products, and services that could strengthen Humana’s provider offering and better meet provider needs. Build and manage executive relationships with third-party partners to align priorities, improve performance, and expand value delivery. Coordinate with internal teams responsible for native EHR, CMS & Direct, HIEs & Networks, and Relationship Channels to create a more seamless provider experience. Ensure the portfolio creates measurable value for providers, operational value for Humana, and improved outcomes for members and beneficiaries. Help shape the provider journey across owned and third-party platform capabilities so products and services work together as a coherent experience rather than a fragmented set of tools. Define clear value propositions, positioning, and offering structures for provider products and services, including how those solutions complement or differ from native EHR-based capabilities. Support packaging of provider capabilities into clear offerings, including contractable solutions where appropriate. Partner with the growth team to improve provider distribution, adoption, and reach of platform and service offerings across priority provider segments. Drive portfolio decisions across build, buy, partner, expand, or retire to keep the channel efficient, differentiated, and aligned to provider, enterprise, and market needs. Define and manage KPIs for adoption, utilization, partner performance, provider value, operational value, and overall portfolio performance. Partner across product, operations, technology, compliance, and business teams to ensure solutions are scalable, well-integrated, and operationally sound. Lead and develop a high-performing team across portfolio strategy, partner management, product execution, and channel growth. Outcomes Stronger portfolio of provider products and services differentiated from native EHR capabilities. Greater provider adoption and use of non-native solutions that improve workflow and operational performance. Reduced duplication across native EHR capabilities and non-native provider offerings. Stronger alignment across provider channels, growth efforts, and enterprise priorities. Measurable provider value, operational value for Humana, and improved member and beneficiary outcomes. Stronger performance and better portfolio management across existing and new solutions. Clearer provider journey across owned applications and third-party services. Scalable non-native capabilities that improve provider experience and support value creation. Use your skills to make an impact Required Qualifications Bachelor’s degree in Business, Healthcare Administration, Engineering, or a related field. 8+ years of progressive leadership experience in digital health, provider solutions, platform strategy, interoperability, product management, strategic partnerships, or related functions, ideally in healthcare. Demonstrated success managing provider-facing product or services portfolios, including internal capabilities and external partner solutions. Experience evaluating external products and services, building business cases, and making portfolio decisions across build, buy, and partner options. Strong understanding of provider operations, provider technology needs, interoperability, and healthcare platform ecosystems. Experience managing executive relationships, roadmap alignment, and scaled solution delivery. Preferred Qualifications Master’s degree in Business Administration, Healthcare Administration, or a related field. Prior experience leading provider-facing product, services, or platform strategy within a payer, health system, healthcare technology company, or comparable environment. Experience aligning non-native provider products and services with native EHR, interoperability, or digital channel capabilities in a complex enterprise environment. Familiarity with provider workflow tools, in-office solutions, and third-party operational services commonly used in provider organizations. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $203,400 - $279,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 05-21-2026 About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Additional Locations: Louisville, KY