Associate Vice President, Service Simplification at Humana in Kentucky

Associate Vice President, Service Simplification Location: Remote Kentucky Become a part of our caring community The Associate VP, Automation Engineering identifies and implements solutions (hardware and software) for improvement of the high-quality automation infrastructure. The Associate VP, Automation Engineering requires a in-depth understanding of how organization capabilities interrelate across segments and/or enterprise-wide. The Associate VP, Automation Engineering designs, programs, simulates, and tests automated processes, and is responsible for detailed design specifications and other documents. Decisions are typically related to intradepartmental coordination, development and implementation of strategic plans, and business outcomes, and develops and implements strategic plans for the scope of management that are aligned with the Segment or Business strategy. The Associate Vice President (AVP), Service Simplification is responsible for leading a new, enterprise-wide service offering that supports Humana’s highest-priority transformation initiatives. This role owns a newly introduced technology platform that leverages artificial intelligence to capture, analyze, and optimize business processes at scale. The AVP will oversee the identification, prioritization, and automation of enterprise processes, ensuring improvements deliver measurable cost reduction, operational efficiency, and enhanced associate experience. In addition, this role is accountable for enterprise software that tracks inquiries and service requests across both IT and HR, feeding integrated service desk operations. Following process analysis, this leader determines the appropriate technology solutions and establishes prioritization for automation efforts. The role requires close collaboration with senior leaders across the enterprise to align priorities based on cost, resource availability, and business impact. Given the scope and impact of this role, the AVP will operate with a high degree of autonomy and accountability, driving outcomes that materially improve how work is performed across the organization. Key Responsibilities Develop and execute the strategy and operating approach for the enterprise service simplification offering. Build and maintain a prioritized portfolio of automation and simplification opportunities, presenting recommendations to the Executive Leadership Team based on cost savings and business value. Govern large-scale, enterprise systems that support process analysis, automation, and service delivery to maximize value for Humana. Partner cross-functionally to identify and advance additional technology-enabled simplification opportunities. Ensure automation solutions meet the highest standards of accuracy, reliability, and security, recognizing that failures could result in significant business impact. Lead efforts to automate a significant percentage of business processes annually, delivering both headcount efficiencies and increased capacity for higher-value work. Establish and build a new team capable of operating seamlessly from inception, while collaborating closely with technology, information security, and business partners to protect proprietary data. Operate independently with minimal supervision while maintaining strong alignment with business stakeholders and senior leadership. Use your skills to make an impact Required Qualifications Master's Degree Bachelor’s degree in Business, Project Management, Information Technology, or a related field; Master’s degree preferred. 8+ years of progressive leadership experience in portfolio management, process improvement, automation, or related disciplines. Demonstrated success leading large-scale, complex initiatives with significant organizational impact. Strong analytical, organizational, and communication skills, with the ability to influence executive stakeholders.  Proven experience building and leading high-performing teams in dynamic, transformation-oriented environments. Software QA testing multi-tier enterprise web applications Strong experience with white-box, web-service integration and server back-end testing. Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications Additional Information Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $189,400 - $260,500 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.