Customer Success Support Associate I at Human Interest in Lindon, UT

Summary: Human Interest is a fintech company dedicated to providing retirement benefits to all workers, especially those at small and medium-sized businesses. They are seeking a Customer Success Support Associate to manage customer inquiries, resolve issues, and provide exceptional service, contributing to the company's mission of closing the retirement gap. Responsibilities: - Manage a steady volume of inbound customer inquiries, primarily through phone, live chat, and email conversations - Identify the root of customer needs in order to resolve inquiries completely in just one touchpoint - Document thorough notes on every case to ensure important context, actions taken and next steps are properly captured - Work cross-functionally with internal and external partners to solve customer issues - Provide best in class customer service - Work in a fast-paced environment - Manage follow-ups with customers as required - Support other areas of the organization when needed - Manage performance to company set standards and adhere to a workforce management schedule Required Qualifications: - Passion for serving customers - Strong organizational skills; you are able to juggle multiple tasks with varying deadlines and stakeholders - Ability to communicate with confidence, professionalism and empathy over the phone, live chat, and through email - You remain composed in high-stress situations and convey empathy for our customers - Meticulous attention to detail - rarely making typos and noticing discrepancies - Demonstrated ability to remain highly productive and organized in an elevated-noise, open-office environment Preferred Qualifications: - 1+ years of experience in a customer facing role - i.e. customer support or account management/call center experience, preferred but not required, or commensurate college experience Required Skills: Customer support, Account management, Live chat support Benefits: A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees, Top-of-the-line health plans, as well as dental and vision insurance, Competitive time off and parental leave, Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness, Lyra: Enhanced Mental Health Support for Employees and dependents, Carrot: Fertility healthcare and family forming benefits, Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt, Monthly work-from-home stipend; quarterly lifestyle stipend, Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.