Wireless Call Center Representative (Bilingual)… at Hughes · El Paso

Summary: EchoStar is reimagining the future of connectivity through brands including Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. The company is seeking a bilingual Wireless Call Center Representative to provide customer support, resolve billing and device issues, promote wireless services, and offer technical assistance in a full-time, on-site role with paid training.

Responsibilities:
- Serve as the voice of Boost Mobile, helping customers by resolving issues and promoting our services
- Maintain strong knowledge of our wireless products, accessories and pricing plans
- Respond to customer inquiries regarding billing, devices, product features, troubleshooting, and hardware operation, with a focus on one-call resolution
- Identify opportunities for improving customer service and efficiency by analyzing call trends and providing feedback
- Become an advocate for customer needs, providing solutions for technical issues and offering support to a diverse consumer base

Required Qualifications:
- High school diploma or GED required
- Ability to work full-time on-site
- Flexible to work shifts which can include evenings, weekends, or holidays
- Smartphone or device with active network connection
- Key skills: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity

Benefits: Opportunity to promote two levels within your first year, Paid training, Time off, Medical insurance, Dental insurance, Vision insurance, Life Insurance packages, Health Savings Account (HSA), 401(k) with company match, Employee Stock Purchasing Program (ESPP), Tuition Reimbursement, Complimentary DISH TV ($114.99/month), Discounts on Sling TV ($5/month), Boost Mobile plans starting at $15/month, Additional $2/hr for shifts after 6 PM and on weekends, Flexible spending accounts, Career opportunities, Flexible time away plan