HubSpot→
Senior Customer Success Manager | Corporate ANZ at HubSpot · Sydney
Skills
Job Description
Who are we?
HubSpot is a leading customer platform that brings marketing, sales, service, and operations tools together to help businesses attract, engage, and delight customers. It's our mission to not just help them grow, but to help them grow better. Our global team builds with heart, curiosity, and a drive to solve for the customer while doing work that matters.
We value flexibility, autonomy, and results over where you’re located. This role is open to remote workers anywhere in Australia, with our ANZ office based in Sydney’s CBD.
What’s the role?
Senior Customer Success Managers (CSMs) at HubSpot are trusted strategic advisors responsible for driving customer retention and expansion across a portfolio of higher-value Mid-Market and Corporate accounts. You'll own around 140 complex accounts, leading strategic conversations, strengthening discovery and value realisation, and ensuring customers achieve measurable ROI, adopt HubSpot deeply, and see long-term success with our platform.
You'll use data, AI, and HubSpot's Customer Prioritisation Framework (CPF) to engage the right customers at the right time - driving both Gross Revenue Retention (GRR) and Gross Expansion Rate (GER).
As a Senior CSM in the Corporate team, you will:
- Own customer growth, retention, health and delight across a portfolio of higher-value customers.
- Build trusted relationships with key decision-makers and stakeholders across customer teams.
- Lead strong discovery and strategy conversations to understand customer goals, risks, priorities and opportunities.
- Define what success looks like for your customers and build clear success plans that connect HubSpot usage to measurable business outcomes.
- Monitor customer health, identify risks early and create clear mitigation plans.
- Identify opportunities to expand customer adoption and usage of relevant HubSpot products.
- Partner closely with Contract Management, Sales, Solutions Architects, Support and other cross-functional teams to support renewals, adoption and customer outcomes.
- Provide clear forecasting insight around upcoming renewals and customer risk.
- Use data, AI and Success Excellence metrics to prioritise effectively, consult at scale and improve customer impact.
- Share learnings and best practices with the team to improve the quality, consistency and efficiency of how we support customers.
- Embody HubSpot’s Culture Commitments by solving for the customer, being bold and learning fast, aligning/adapting/going, and delivering with HEART.
Who are you?
- Extensive experience in owning, maintaining, and driving customer relationships in a quota or retention-carrying role.
- Proven track record of consistently meeting and exceeding retention or revenue goals in a SaaS or Customer Success role.
- Comfortable adopting new technologies quickly, with experience leveraging AI tools and predictive insights to scale your impact.
- Strong discovery and business acumen — able to ask thoughtful questions, uncover customer priorities, diagnose problems and recommend commercially sound next steps.
- Comfortable managing complex, higher-value or multi-stakeholder accounts.
- Clear written and verbal communicator, including confidence leading strategic conversations via Zoom, phone and email.
- Strong business acumen, with the ability to link HubSpot’s solutions to customer outcomes and ROI.
- Highly organised, with a high attention to detail, proactive, and able to prioritise effectively across a diverse portfolio.
- Ownership, autonomy, resiliency and sound judgement in a fast-paced environment.
- A growth mindset, coachability and a demonstrated desire to keep learning.
- Curiosity and practical experience using AI, data and automation to improve efficiency and customer outcomes.
What are the benefits?
HubSpot offers a flexible, supportive environment designed to help you do your best work and grow your career:
- Competitive base salary, commissions and stock options
- Remote-first flexibility - work from home, the office, or hybrid
- Structured onboarding and ongoing learning opportunities (including an annual education allowance)
- Flexible Time Off policy
- Healthcare and wellness reimbursements
- Primary and Secondary Caregiver Leave
- Employee Resource Groups and inclusion programs to support belonging
- Volunteering time so you can give back to your community
- Consistently recognised as a great place to work by Comparably.
Check out HubSpot’scareers site to see all ourbenefits and learn more about our culture.
HubSpot’s culture is driven by a shared passion for our mission and metrics. It’s a culture of amazing, growth-minded people who solve for the customer, embrace boldness and adaptability, and thrive on alignment and collaboration.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a companywhere people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
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HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.