Showroom Sales at Hubbard Supplyhouse in Cornelius, NC

Description

Hubbard Supplyhouse is seeking an energetic, self-motivated individual to join our family-like atmosphere. We are a plumbing and irrigation supply house that also specializes in kitchen, bath, appliances, and lighting. We proudly serve local plumbers, builders, and homeowners in bringing beautiful and functional living spaces to life. As a family-owned, Christian company, our Core Focus (Mission Statement) is “Honoring God with a great team that builds customer partnerships by delivering on expectations”. Our team is built on trust, service, and a commitment to doing things the right way.

The Showroom Sales Associate plays a key role in driving showroom sales and enhancing customer satisfaction by proactively initiating sales opportunities and delivering exceptional customer experience. This role supports both walk-in and phone customers while also actively marketing the showroom, building relationships, and developing repeat business with contractors, designers, builders, and homeowners. Using strong product knowledge, consultative selling skills, and attention to detail, the Showroom Sales Associate helps customers select appropriate products, prepares accurate quotes and orders, and manages the sales process from initial engagement through order completion. Success in this role requires a relationship-focused, self-motivated approach to growing showroom traffic and sales, along with the ability to collaborate effectively in a “team first” environment and a genuine passion for customer service.

Responsibilities and Duties

Customer Service

• Welcome and assist walk-in and telephone customers with professionalism, friendliness, and a consultative sales approach
• Proactively engage customers to initiate sales, identify opportunities, and drive showroom business beyond walk-in traffic
• Manage multiple customer inquiries efficiently in a fast-paced showroom environment
• Ask thoughtful questions and listen actively to understand customer needs and project requirements
• Recommend appropriate products based on customer preferences, availability, and budget
• Provide basic troubleshooting assistance and product guidance as needed
• Research and suggest alternative products when necessary to meet customer requirements
• Process sales orders accurately using Eclipse ERP
• Handle returns and warranty requests in accordance with company policies
• Communicate proactively with customers regarding order status, delays, or substitutions
• Resolve customer concerns promptly while following company guidelines
• Maintain a clean, organized, and customer-ready showroom and counter area
• Build and maintain strong relationships with contractors, designers, builders, and homeowners to encourage repeat and referral business

Sales Support

• Actively market the showroom, products, and services through relationship-building and outbound engagement
• Prepare and follow up on sales quotes to support order completion
• Suggest complementary or promotional items when appropriate
• Share customer feedback and product trends with internal teams
• Promote clearance or surplus inventory as directed
• Communicate product availability or demand trends to purchasing or management
• Follow all company pricing, credit, and sales policies

General Duties

• Stay current on product knowledge through training and vendor resources
• Assist with receiving, shipping, or other operational tasks as needed
• Ensure all paperwork, order entries, and documentation are completed accurately and on time
• Support a team-first showroom environment that prioritizes customer experience, collaboration, and accountability

What We Offer

• Monday–Friday schedule (no nights or weekends) 
• Matching 401(k) and profit-sharing program 
• Comprehensive benefits package with supplemental options 
• Paid holidays, PTO, and sick leave 
• Christmas bonus, team-building events and company picnic 
• Employee discount program 
• Career advancement and ongoing training opportunities

Requirements

Required:

• High school diploma, GED, or equivalent
• Basic computer proficiency
• Minimum 1 year of experience in a customer service or sales-related role (2 years preferred), with demonstrated ability to proactively initiate sales, build customer relationships, and support revenue growth

Preferred:

• Experience in plumbing, irrigation, lighting, appliances, or a related industry
• Minimum 2 years in a similar showroom or customer-facing sales role
• Wholesale distribution experience
• Strong customer service and communication skills
• Ability to manage time and multitask in a busy environment
• Experience selling home goods or design-focused products preferred
• Product and application knowledge preferred