Product Analyst at HUB International in Chicago, IL

Product Analyst Location: Chicago, IL ABOUT US At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions The Opportunity Today, the rapid advancement of artificial intelligence and digital technology continues to drive a dramatic evolution in the insurance and financial services landscape, raising consumer expectations for more personalized solutions and frictionless interactions. In this world, HUB is building the digital brokerage of the future,providinga broad range of financial and protection solutions, supported by expert advice and tools, delivered in a delightful experience that is fast and seamless — whenever, wherever, and however the customer chooses.We’renot chasing the status quo;we’rechasing a shared vision of tomorrow. VIU by HUB is HUB’s digital insurance platform, purpose-built to modernize how consumers and strategic partners access personallinesinsurance. Our Digital Partners squad sits at the intersection of carrier technology, strategic partner ecosystems, and modern product engineering — driving the integrations that power VIU’s growth. In this role, you are passionate about our mission to enable acquisition, service, and advice however customers prefer, enabling maximum capacity for growth across all HUB distribution channels. Job Overview We’reseeking a Product Analyst to join our design-thinking and Agile-based Digital Partners team. In this role,you’llwork at the center of our partner integration ecosystem — bridging product management, technical operations, and data analysis to ensure our platform and strategic partnersoperatereliably and at scale. You’llown recurring analytical and operational workflows, investigate complex cross-system data issues, contribute to product feature delivery from discovery through launch, and communicate findings clearly to both technical and business stakeholders. In joining our growing team,you’llexperiencea high levelof ownership on projects while being empowered to bring forward ideas and initiatives that continue to improve our product management discipline and culture. WhatYou’llDo Partner Integration Support & Operations Monitor, investigate, and resolve data quality issues across strategic partner integrations, including duplicate lead IDs, API callback failures, PII exposure risks, and partner link misconfigurations. Serve as a key point of contact for Strategic Partner API (SP API) portal inquiries, supporting partner onboarding, data corrections, and day-to-day operational continuity. Coordinate with account management, partner teams, and engineering to escalate and resolve integration-impacting issuesin a timely manner. Prepare and distribute structured partner data reports — such as weekly bound leads summaries andleadattribution reconciliations — to operations and business stakeholders on a recurring basis. Identifypatterns in partner-reported issues and proactively surface systemic risks to the product team. Carrier API Error Triage & Vendor Coordination Triage and categorize carrier API errorssurfacedeach sprint,maintaininga structured inventory of open issues and tracking resolution progress across sprints. Initiate and manage error investigation requests with external platform vendors, providing detailed technical context including session IDs, agency and agent codes, and error classifications. Investigate platform-specific configuration errors and escalate to theappropriate internalor external team for resolution. Keep carrier error tracking documentation current based on sprint review sessions and vendor responses. Product Discovery & Requirements Development Collaborate with customers, partners, and stakeholders to help define product capabilities, features, and functions for your areas of ownership. Contribute to the authoring and iterative refinement of Product Requirements Documents (PRDs)and/orprototypes, ensuring functional requirements are clearly defined andvalidatedwith stakeholders before development begins. Present requirements to cross-functional stakeholders including product, engineering, design, and operations; synthesize feedback into updated documentation. Conduct research spikes to evaluate technical implementation approaches and summarize findings for engineering teams to unblock design and development. Participate in design estimation sessions, surfacing UI requirements and technical constraints early to supportaccuratedelivery planning. Data Analysis & Technical Investigation Query relational databases (QA and UAT environments) to investigate data discrepancies,validatepartner data flows, and support incident resolution. Analyze cloud platform logs in response to operational questions from product leadership and partner managers, translating raw telemetry into clear, actionable findings. Investigate cross-system data flows between insurance rating platforms, CRM systems, and internal databases toidentifyroot causes of sync failures and data inconsistencies. Leverage AI productivity tools to accelerate data analysis, generate structured reports, and improve documentation workflows. Story Management, Documentation & Process Improvement Develop, prioritize, and help manage product backlogs based on partner and customerneed, squad capacity, and value delivery. Craft high-quality user stories and acceptance criteria to ensure alignment between product intent and development execution. Author andmaintainConfluence documentation for API specifications, integration guides, meeting notes, and operational processes. Review draft API specification documents for accuracy and completeness prior to publication. Document current-state operational workflows andidentifyopportunities for automation and process optimization. Deliver structured weekly status reports to the Technical Product Owner, clearly communicating progress, risks, and blockers across active workstreams. Collaboration & Stakeholder Communication Helpestablishscalable best practices for product and partner integration development and management. Drive delivery and execution excellence as a key participant in ongoing Scrum rituals, including sprint planning, backlog refinement, and retrospectives. Manage communication with stakeholders at all levels to maximize transparency, report on deliverables, andalign ondelivery expectations. Provide input to test plans andvalidatetest results to ensure features meet defined acceptance criteria before release. About You What You Bring You havea strong senseof empathy for understanding and solving customer and business problems, with a focus on delivering valuable outcomes for all stakeholders. You have experience working on digital products, within atechnologyenvironment, an existing business implementinga digitaltransformation, and/or within technology consulting. You are a disciplined, analytical problem-solver with the ability to turn data into insights and insights into clear product requirements. You can develop recommendations, create structured documentation, and conduct formal presentations for diverse audiences. You have a strong business sense and understand how your product fits within the big picture of a comprehensive value proposition. You are an exceptional communicator with the ability to collaborate and build trust across diverse technical and business stakeholders. You understand Agile principles and thrive in an environment where iteration and continuous improvement are core to the culture. Youexhibita sense of urgency and commitment to excellence in thetimelycompletion of projects and sprint commitments. You drive strategic execution — translating strategic priorities into operational reality. You have a strong willingness to learn and grow through on-the-job experience, coaching, mentorship, and professional development. You have an entrepreneurial mindset and are excited about overcoming challenges, navigating ambiguity, and learning from setbacks in a fast-paced environment. Required Qualifications Bachelor’s degree in Business, Information Systems, Computer Science, or a related field, or equivalent professional experience. 1–3 years of experience in a product analyst, business analyst, technical operations, or similar role within a software, technology, or financial services environment. Demonstrated experience investigating multi-system data issues involving APIs, CRM platforms, and relational databases. Proficiencywith Jira for story creation, sprint tracking, and backlog management, and Confluence for technical and process documentation. Working knowledge of SQL for data querying and investigation (SELECT-levelproficiencyminimum). Excellent knowledge of Microsoft Office — particularly Excel — andproficiencywith Agile development tools such as Jira and Confluence. Strong written and verbal communication skills, including the ability to produce clear technical documentation and concise stakeholder-facing reports. Demonstrated ability to manage competing priorities and deliver sprint commitments independently in an Agile environment. Preferred Qualifications Experience in theInsurtech, insurance brokerage, or financial services industry. Familiarity with REST API concepts, webhook and callback patterns, and API documentation standards (OpenAPI/Swagger). Familiaritywith Microsoft Dynamics or similar CRM platforms in an operational or analytical capacity. Familiarity with Azure services, including Azure SQL, Azure Functions, Azure Active Directory, or Azure Application Insights. Experience with embedded analytics or business intelligence tools such as Power BI. Comfort using AI productivity tools for data analysis, documentation drafting, or workflow automation. Experience coordinating directly with external technology vendors on integration and platform issues. Skills & Technology Profile The following summarizes the core skill areas and tools relevant to this position: Tools & Competencies Product & Agile Jira, Confluence, sprint ceremonies, user story & PRD authoring, acceptance criteria, backlog refinement API & Integration Operations REST API concepts, webhook/callback troubleshooting, API documentation standards (OpenAPI), partner integration lifecycle Data & Analytics SQL (SELECT-level querying), Azure SQL, Azure Function log analysis, Microsoft Excel (advanced), Power BI CRM & Policy Systems Microsoft Dynamics (CRM/CORE), insurance policy lifecycle, lead status management, data reconciliation Insurance Tech Platforms Bolt,QuinStreetRating Platform (QRP), carrier API error triage, strategic partner APIs Communication & Collaboration Microsoft 365 (Outlook, Teams, SharePoint), structured written reporting, cross-functional stakeholder documentation AI Productivity (Preferred) LLM-based data analysis and documentation tooling, prompt-driven workflow automation Traits We Value Passion:We’re passionate about using customer insights and technology to improve lives and create elegant solutions to solve real problems. Collaboration:We conceive, design, and build the best solutions when we work closely with our partners and end-users. Positivity:We work hard to nurture a sense of optimism, enthusiasm, and wellbeing in our workplace and among our teams. Respect:We ensure a safe, transparent, and respectful work environmentwhereideas flow freely. Empathy:We approach people and problems with the utmost compassion. We listen more than we talk. Innovation:Creativity and innovation are our driving forces. They are the cornerstone of our approach to business and customer opportunities. JOIN OUR TEAM Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service. Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $ 91,000 to $130,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions. Department Information Technology Required Experience: 2-5 years of relevant experience Required Travel: Negligible Required Education: Bachelor's degree (4-year degree) HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.