Customer Service Representative at HUB International in Irving, TX

Summary: HUB International is a leader in managing lending risk associated with loan-level collateral for financial institutions. They are seeking a Customer Service Representative responsible for handling inbound and outbound business calls, as well as managing mortgage insurance documentation and processing. Responsibilities: - Attends industry related continuing education training and courses - Responsible for answering telephone call inquiries while maintaining positive rapport with borrowers/clients - Responsible for completing outbound telephone calls to insurance companies in order to retrieve documentation or validate information - Work within a call queue and document system with appropriate notations - Performs research and document retrieval from on-line insurance sites - Relies on instructions, procedures and pre-established guidelines to perform the functions of the job designed to help representatives achieve our goals - Maintains at least minimum proficiency results for productivity (required to process data entry in addition to calls) and quality of work performed - Develops and maintains positive working relationships - Supports Company by maintaining minimum performance standards based on company service commitments as well as individual goals - Reports to a CS Supervisor Required Qualifications: - Call Center Experience required (1+ years) due to environmental expectations - Required- 10 key typing: Minimum 32 WPM - Required- Reading Comprehension: Understanding company manuals step-by-step - Required- a working knowledge of Windows computer environment & Office software especially Excel - High attention to detail is required - Skills testing may be required - Above-average telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff members - Proficiency with Microsoft Office Suite (Word, Excel, Outlook) - Ability and willingness to utilize company's computer system and software - Ability to understand policy forms and coverage descriptions - Organizational skills required - Willingness to attend educational classes is desired - Required Experience: 1-2 years of relevant experience - Required Education: High school or equivalent Preferred Qualifications: - Experience working with community bank bond / D&O / property and casualty insurance programs is preferred - Prior P&C Insurance, Mortgage, or Forced Placed Insurance related experience is a plus Required Skills: Call Center Experience, 10 key typing, Microsoft Office Suite Important Skills: Reading Comprehension Nice-to-Have Skills: Telephone Techniques, Educational Willingness Benefits: HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL), FSA available, Dental plans through BCBSIL, Vision insurance through VSP, Employer paid Short Term Disability, 5 Weeks of Paid Parental Leave, Employer paid Life Insurance – 2x your salary, 401k -Company matching, 10 paid Holidays, Floating Holidays and Personal days, Accrue Vacation and Sick time from day 1, Tuition Reimbursement