Commercial Lines Strategic Account Executive at HUB… · Memphis

Commercial Lines Strategic Account Executive Location: Memphis, TN ABOUT HUB INTERNATIONAL: HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions. WHAT WE OFFER YOU: At HUB we believe in investing in the future of our employees.  Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization.  We offer: Competitive salaries and benefits offerings Medical/dental/vision insurance and voluntary insurance options Health Savings Account funding 401k matching program Company paid Life and Short-Term Disability Plans Supplemental Life and Long-Term Disability Options Comprehensive Wellness Program Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off Great work/life balance because that’s important for all of us! Focus on creating a meaningful environment through employee engagement events The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry! Growth potential - HUB is constantly growing and so can your career! A rewarding career that helps local businesses in the community Strong community support and involvement through HUB Gives SUMMARY: The Strategic Account Executive leads the overall service, recommendations, and implementation of a book of insurance business. The job requires a high degree of independent discretion, autonomy, and decision-making based on industry knowledge and experience to provide professional guidance, expertise, and service to clients, professional and collaborative relationships with carrier representatives, underwriters, business partners, and HUB colleagues. Responsible for business development and sales with new and existing clients. ESSENTIAL DUTIES AND RESPONSIBILITIES: Manages an assigned book of business which is comprised of key and high revenue-producing accounts, all of which have a significant impact on the business operations of the client and on HUB. Utilizing industry experience and in-depth knowledge of insurance markets, policy provisions, claim processes, business environment, and risk mitigation, applies independent and discretionary judgment to make decisions independent of manager approval on books of insurance business for which the incumbent is responsible. These include non-routine coverage issues and questions, denial of claims, renewal strategies for key accounts, and interpretation of non-routine provisions of insurance contracts. Acquires understanding of clients’ business and insurance objectives and critically analyzes and compares insurance plans to determine suitability. When counseling clients on appropriate coverage, will assess risks based on clients’ situation and determine proper coverage to insure and mitigate those risks. Builds strong relationships with internal customers (producers, marketing, customer service, and claims) as well as our external trading partners. Negotiates terms, conditions, and pricing directly with insurance carriers, in conjunction with the Marketing Team. In situations where special carrier programs are available, determines if those programs are appropriate for particular clients. Then consults with clients on the benefits of those programs. Will then work with carriers to quote coverage through appropriate program. Leads resolution of escalated complex service issues between clients and insurance carriers that require policy interpretation and experience-based judgment to resolve. Leads client meetings (including renewal meetings), independent from producer or manager as needed. Supports, mentors, and trains Account Managers and Account Representatives, as necessary. May oversee functions performed by Account Managers and Account Representatives including approval of renewal strategies and resolution of client and carrier issues. Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes independent of manager approval. Leads all aspects of client service, marketing, and renewal of book of business. Uses judgment and creativity based on industry experience to produce favorable results and solutions to address clients’ insurance needs. Responsible for overall retention of accounts in assigned book of business. Develops new business from existing accounts and assigned leads, and contributes to meeting departmental production goals. Identifies opportunities for cross-sell and up-sell of other HUB products and services where appropriate. Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary. Ensures the accuracy of data in those systems. Possesses mastery of the various HUB and industry resources and tools that are available and utilizes same to best serve clients Travels on company business as required. Prepares reports for management as required. Attends industry related continuing education training and courses. Performs other duties and projects as assigned. REQUIREMENTS: 7 years of experience and demonstrated proficiency in an insurance Account Management role in required lines is preferred. Brokerage experience is preferred Excellent customer service, analytical, problem solving and conflict resolution skills Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems Leadership experience and independent responsibility for client retention preferred Ability to lead and influence in a team environment Ability to work a regular, full-time work schedule at HUB’s facility(s) and willingness to travel on business when required EDUCATION, LICENSING OR CERTIFICATION REQUIREMENTS High School Diploma or equivalent required; College Degree preferred Currently licensed in good standing in required lines and states with all necessary CE credits Advanced professional designation highly desirable (e.g. AAI, ARM, CIC) Department Account Management & Service Required Experience: 7-10 years of relevant experience Required Travel: Negligible Required Education: High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.