Benefit Technology Specialist I, Employee Benefits at HUB… · Encino

Summary: HUB International is one of the world's largest insurance brokers, dedicated to providing tailored insurance solutions. The Benefit Technology Specialist I will support the Benefits Technology Team by configuring benefit administration platforms, managing projects, providing technical consultation, and troubleshooting issues. Responsibilities: - Configure benefit administration platforms such as Ease, Employee Navigator, and other platforms supported by HUB International for new clients and for renewals/open enrollments with existing clients - Collaborate with Benefits Technology Team to complete build request workbooks for new builds and renewals - Project manage builds with various stakeholders by developing timelines and executing deliverables - Test new and existing system functionality to ensure accuracy of client system configuration - Provide technical consultation to Producers and Service Team for prospects and clients - Provide client-facing and internal demonstrations of benefits administration platforms - Audit platform builds, communicating findings and resolving errors - Problem-solve and troubleshoot technical issues - Communicate with carriers and vendors for build mapping - Run various reports, manage intake process and research service inquiries Required Qualifications: - 1+ years of Benefits/Account Management experience - 1+ years of related customer service - Strong written/verbal communication skills and the ability to communicate with both technical and non-technical personnel. Ability to listen, clarify and respond well to questions - Strong analytical skillset and ability to effectively use data for strategy - Strong attention to detail and accuracy/thoroughness - High level of productivity, reliability, responsibility, attendance, dependability and organization - Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality - Must possess a passion for teamwork, client service and reaching business results through problem-solving Preferred Qualifications: - Bachelor's degree is preferred - Life & Health insurance license preferred or open to obtaining license - Experience in benefits technology platforms, enrollment processes, EDI/API feeds are a plus Required Skills: Benefits technology platforms, Benefit administration platforms Ease, Benefit administration platforms Employee Navigator, Enrollment processes, EDI/API feeds, Life & Health insurance license, Analytical skills, Client service, Project management Benefits: Health/dental/vision/life/disability insurance, FSA, HSA, 401(k) accounts, Paid-time-off benefits, Eligible bonuses, Equity and commissions for some positions