Fulfillment Coordinator at Hub Group in Romeoville, IL

Essential Job Functions

• Process (wave, print / organize paperwork and labels) customer orders.

• Run stock reports to check for product availability.

• Generate all related paperwork and necessary information required for customer work orders, checking all orders for special requests, and post inventory records.

• Research aging orders, provide update to Operations Team.

• Complete productivity tracker (where applicable).

• Follow up with other departments to ensure the service standards are being met.

• Assure proper invoicing of accounts by verifying computer-generated invoices.

• Maintain damage records and back-order logs.

• Handle returned merchandise in an efficient manner and assure proper credit is given to customers.

• Oversee all paperwork associated with orders and maintain the corresponding files.

• Prepare reports concerning customer service activities.

• Maintain current and accurate procedure book, which details the processing requirements for each account.

• Answer phone calls and operate various types of office machines and computers necessary to perform duties.

• Greet customers and visitors to the office.

• Coordinate special and or last-minute shipping requests.

• Maintain inventory accuracy. Perform inventory audits, record results and measure trends.

• Complete billing per required company process

• Track and Trace orders as required.

• Duties, responsibilities, and activities may be assigned or changed from time to time.

Minimum Qualifications

• High School Education/GED and/or equivalent experience.

• Experience working in warehouse or similar environment, prior experience within inventory, wave planning or customer service helpful.

• Skills in planning, organizing, and juggling multiple priorities are required.

• Ability to develop and maintain effective relationships.

• Ability to follow procedures and work instructions. Attention to detail is helpful.

• Ability to communicate effectively and with professionalism (both verbal and in writing).

• Ability to operate office machinery including use of computer systems (such as Microsoft Word, Excel, and Windows) and learn customer software systems.

• Ability to perform calculations involving adding, counting, subtracting, division and multiplication.