SENIOR FRAUD OFFICER - SINGAPORE FRAUD OPS at HSBC · Guangzhou

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Fraud Investigator Specialist.

Principal responsibilities

• Handle inbound/outbound customer calls in English and Mandarin for fraud verification, lost card cases, and fraud reporting.
• Monitor and action fraud alerts across cards and payments, verifying suspicious activity with customers.
• Take immediate prevention actions (e.g., stop/decline transactions, block/replace cards, apply account safeguards).
• Document case outcomes accurately and escalate higher-risk or complex cases for investigation.
• Work closely with China and India teams to deliver consistent coverage and service standards.

Requirements

• Fluency in Mandarin and English with confident, customer-friendly phone communication skills.
• Strong judgement and ability to make timely, risk-based decisions while following defined procedures and controls.
• High attention to detail with accurate case documentation and system updating.
• Ability to manage high call volumes, prioritise workloads, and work effectively in a fast-paced, shift-based environment.
• 5.A collaborative mindset and comfort working across locations (China and India) and with multiple stakeholders.
• Experience in fraud operations, financial crime operations, cards/payments operations, or a customer contact centre risk role will be a plus.
• Willingness to work 24/7 rotating shifts, including weekends and public holidays, as required.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.