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Operations Assistant, Payment Services at HSBC · Ho Chi…
Skills
Job Description
Some Careers Grow Faster Than Others.
If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.
We are currently seeking a high-caliber professional to join our team as Operations Assistant, Payment Services
Roles & Responsibilities:
In this role, you will:
Impact on the Business/Function
- Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all transactions are processed within performance level agreements (PLAs) and in line with the global business demand statements.
- Identifies best practice opportunities within the team and across BS locations.
Customers / Stakeholders
- Process customer instructions accurately in accordance with agreed quality standards.
- Demonstrate ways to improve service quality and exceed customer’s expectations.
- Receive/make calls from/to customers (internal/ external) (applicable to voice processors only)
Leadership & Teamwork
- Provides support and guidance to new operational staff to meet expected standards and objectives.
- Contributes to the creation of a supportive work environment driven by HSBC values.
- Contributes to self-development through expanding job and industry knowledge and ensures all mandatory training is undertaken in a timely manner.
Operational Effectiveness & Control
- Apply knowledge of relevant operational manuals (including the Ops FIM), anti-money laundering, sanctions and internal procedures/polices and regulatory requirements of the business to ensure suspicious transactions are promptly escalated and to continually evaluate the operational risks inherent in the process.
- Ensure that transactions are executed in accordance with the established procedures and standards
- Demonstrate ways to increase productivity in the process
Qualifications & Experience
- Good knowledge of the products/systems/applications used in the operational environment.
- Strong interpersonal skills.
- Effective communication skills.
- Proven track record towards high level of customer service.
- Prior experience and background in operations or customer services would be an advantage.
About HSBC Vietnam: https://www.about.hsbc.com.vn/vi-vn
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.