Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

Role Purpose

The role holder will provide dedicated end-to-end ownership of the operational, regulatory, governance and control requirements across the Liabilities and Demat businesses. The role will independently manage increasing business-as-usual operational activity, regulatory implementation, audit and inspection requirements, product governance and control oversight, ensuring timely execution, clear accountability, appropriate documentation and sustained regulatory compliance.

The role holder will work across CASA, Term Deposits, FCNR, other liability products and Demat/Depository Participant activities, driving cross-functional delivery and the timely closure of operational, regulatory and control actions.

Principal Responsibilities

• Provide independent oversight of day-to-day operations across CASA, Term Deposits, FCNR and other liability products.
• Own end-to-end Demat/DP operations, including account opening, maintenance, transactions, documentation, reconciliation, exception management and closure.
• Translate applicable RBI, SEBI, NSDL, depository and other regulatory requirements into timely changes to processes, systems, operating instructions and controls.
• Ensure adherence to approved product programmes, standard operating procedures, operating processes and relevant regulatory requirements.
• Maintain product documentation, SOPs, operating instructions, control frameworks, regulatory trackers, evidence repositories, MIS and governance records.
• Manage operational exceptions, customer-impacting issues, control gaps and remediation actions through to closure.

Customers / Stakeholders

• Act as the principal contact for Liabilities and Demat operational and regulatory matters across Operations, Compliance, Legal, Technology, Risk, Finance, Treasury, the business and relevant depositories.
• Coordinate responses to regulatory queries, inspections, internal and external audits, and compliance reviews.
• Drive cross-functional actions independently, secure clear ownership and deliver within agreed timelines.
• Provide concise management reporting on key operational risks, regulatory actions, exceptions and outstanding deliverables.

• Promote disciplined execution, clear accountability and strong collaboration across first- and second-line stakeholders.
• Provide subject-matter guidance on Liabilities and Demat operating, regulatory and control requirements.
• Influence stakeholders to resolve issues promptly and embed sustainable process improvements.

Operational Effectiveness & Control

• Conduct periodic process and control reviews to identify operational and regulatory risks.
• Own audit and inspection observations, agree remediation plans and ensure timely, evidenced closure.
• Monitor implementation of regulatory and product changes and confirm that required controls operate effectively.
• Proactively identify and escalate material operational, regulatory, conduct or control risks.

• Regulatory and business deliverables completed within prescribed timelines.
• Timely and sustainable closure of audit, inspection, compliance and control actions.
• Accuracy and completeness of regulatory trackers, governance records, evidence and management information.
• Reduction in repeat exceptions, overdue actions and material control gaps.
• Effective implementation of regulatory, product and process changes with appropriate documentation and stakeholder sign-off.
• Positive stakeholder feedback and effective escalation of material risks.

This specialist role requiring independent judgement, strong execution discipline and the ability to influence senior and cross-functional stakeholders. The role holder will operate within approved product programmes, HSBC policies, procedures and governance standards, escalating matters outside delegated authority or risk appetite.

The role holder will maintain HSBC internal control standards, comply with relevant Group and local policies and procedures, and ensure timely implementation and closure of internal and external audit points and issues raised by regulators, Compliance or Risk.

Role requirements / Educational Qualifications /Certification / Experience:

• Graduate or postgraduate qualification, with relevant experience in banking or financial services, preferably across Liabilities, Banking Operations, Product Management and/or Demat/DP Operations.
• Strong knowledge of deposit products and applicable RBI requirements, together with SEBI, NSDL, depository and other regulatory requirements relevant to Demat/DP operations.
• Demonstrated experience in regulatory implementation, audits, inspections, operational risk, controls and remediation.
• Ability to interpret regulatory requirements and translate them into practical processes, systems, operating instructions and controls.
• Strong analytical, problem-solving, planning, communication and stakeholder-management capabilities.
• Proven ability to work independently, manage competing priorities and drive actions to closure.
• Mandatory NISM certification relevant to the Demat/DP responsibilities of the role, maintained as valid throughout the appointment.
• Prior experience in a regulated banking environment is preferred.

The role holder is expected to demonstrate HSBC’s values and behaviours, act with integrity, put customers and the bank’s long-term interests at the centre of decisions, collaborate across boundaries, take accountability for delivery and speak up promptly when risks or concerns arise.

Pro-Tip: Familiarity with AI-enabled tools is an advantage.

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India