Help Desk Technician at HRO Resources… · GO-MOUND…

Summary: Data System Services is a full service IT company providing software development, networking, technical support, data, and cybersecurity solutions. They are seeking a Technical Support and Services Technician who will be the main point of contact for IT related issues and responsible for providing strong customer service and technical assistance. Responsibilities: - Serving as the main point of contact for internal customers seeking technical assistance over the phone or through email - Performing remote troubleshooting through diagnostic techniques and asking pertinent questions to the internal customer - Providing remote support, software loading, etc. for all hand-held and tablet technology tools Required Qualifications: - Have basic IT knowledge - Have an interest in pursuing a career in the IT field - Have the ability to multitask and prioritize a changing workload - Have a flexible schedule with the ability to work overtime if needed - Have strong organization and communication skills - Be a reliable and dependable worker Required Skills: IT Support, Remote Troubleshooting, Software Installation, Technical Support, Customer Service, Multitasking Benefits: 401(k), Dental insurance, Health insurance, Paid time off, Vision insurance