Collector at HRO Resources in Warren, MI

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!

Ideal candidates will meet the following requirements:

• Excellent written and verbal communication skills
• High school diploma required, college education preferred
• Customer service or office experience in a fast-paced environment is preferred
• Experience with Microsoft Office; MS Word, MS Excel, MS Outlook
• Excellent problem solving skills and the ability to work independently

Responsibilities will include:

• Investigating customer discrepancies and working with various contacts to resolve the issues
• Telephone, email, and in person communication with various levels of internal employees from our field offices to executive management
• Understanding and analyzing shipping documents
• Research and problem resolution of customer invoice issues
• Learning and understanding industry requirements and changes
• Interaction with the customer via phone calls, email, web portals, and EDI connections

Nice to Have:

• 3-5 years of relevant office experience we prefer corporate collections if possible.
• Can work independently
• Likes problem solving and digging into issues and fixing the route cause
• Personable-more customer service then aggressive collections
• Comfortable interactive with executives of the company.
• Efficient in Microsoft excel

In addition to a competitive salary, this position offers medical, vision, and dental benefits, FSA, 401k, life insurance, paid vacation, and upward mobility within a growing company.