Guest Services Agent at HRI Hospitality in San Antonio, TX

GUEST SERVICES AGENT Location: Hilton San Antonio Hill Country 226 rooms | 12,643 sq. ft. meeting/event space Amenities: complimentary shuttle to and from SeaWorld, multiple on-site dining options, pet friendly rooms, fitness center, outdoor games and activities. Our Hill Country hotel is just five minutes from SeaWorld San Antonio and under 20 minutes from the River Walk and Lackland Air Force Base. Featuring three heated outdoor pools, a whirlpool, cornhole, and giant table games, along with flexible on-site dining options, the property offers a resort-style experience. It provides an engaging environment for hospitality professionals focused on creating exceptional guest experiences and leisure operations. JOB DESCRIPTION Job Title: Guest Services Agent                                                        Department: Front Office                                Supervision Exercised:  NONE Supervision Received: Front Office Supervisor and Front Office Manager MINIMUM REQUIREMENTS Education • High school diploma preferred. Experience • Previous hospitality or customer service experience preferred. • Experience with hotel Property Management Systems (PMS) a plus. Skills and Knowledge • Strong customer service and communication skills. • Ability to multitask in a fast-paced environment. • Basic computer and data-entry proficiency. • Problem-solving and conflict-resolution ability. • Professional, friendly, and welcoming demeanor. JOB DUTIES AND RESPONSIBILITIES • Greet, register, and check guests in/out efficiently and courteously. • Respond to guest inquiries, requests, and concerns promptly and professionally. • Handle payments, room assignments, and reservation changes accurately. • Communicate with housekeeping and maintenance to ensure timely room readiness and service needs. • Maintain a clean and organized front desk and lobby area. • Willingness to work varied shifts, including weekends and holidays. HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.