Product Technical Marketing Engineer at HP · Bukit…

Product Technical Marketing Engineer

Description -

Job Description

As an Product Technical Marketing Engineer, this person is responsible for leading teams/projects to solve common and complex business issues, by leveraging developed subject matter knowledge. The role manages and leads cross-functional program teams, delivers professional reports, develops schedules, budgets and resource plans, and tracks progress against the establishes plans, while leading less-experienced staff members. The role also identifies risks and creates mitigation plans, and reports the same to executive management.

What a Product Technical Marketing Engineer does at HP:

• Drive field product quality & customer experience for Home inkjet products.
• Lead moderate to high complexity projects and manages cross-functional teams and regions support partners to achieve quality goals for current products.
• Generate actionable insights through holistic and detailed analysis of monthly call, telemetry, sentiment and return data to drive improvements and customer satisfaction.
• Assess, prioritize, and drive field issues and escalation to resolution, working closely both with customer support and development team.
• Leads bug tracking resolution and reporting of program risks, status, and options for resolution to executive management.
• Feed forward learnings from current products to future programs.
• Understands the technical concepts, architecture, systems, development methods, and disciplines associated with the defined program, and utilizes knowledge to accelerate project completion.
• Leads the deployment, launch, and continuous improvement of new technologies & process automation developed within the company's worldwide engineering team.
• Coordinates activities of supporting project teams and internal and external development partners; tracks progress against established plan and makes decisions to alter or update schedule and resource allocation to meet product requirements and development schedule.
• Communicates program progress, escalations, and issue analysis to product stakeholders; collaborates with management and internal manufacturing and development partners to implement changes to product, process, or program plan to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules.
• Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.
• Leads and provides guidance and mentoring to less-experienced staff members.

Individuals who do well in this role at HP, usually possess:

• Graduate Degree in Computer Science, Engineering or any other related discipline or commensurate work experience or demonstrated competence.
• Minimum 4 years of work experience, preferably in engineering development and implementation, product quality, technical support, or customer-facing escalations, or a related field

Knowledge & Skills • Agile Methodology • Automation • Change Management • Computer Science • Continuous Improvement Process • JIRA • Kanban Principles • Lean Manufacturing • Milestones (Project Management) • New Product Development • Process Improvement • Product Management • Project Engineering • Project Management • Project Planning • Project Schedules • Risk Management • Scrum (Software Development) • Software Development • Sprint Planning

Cross-Org Skills • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity

Impact & Scope • Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity • Responds to moderately complex issues within established guidelines.

Disclaimer • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in Singapore.

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Job - Engineering

Schedule - Full time

Shift - No shift premium (Singapore)

Travel - No

Relocation - No Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"