Customer Solution Center Consultant 1 - Technical at HP · Rio Rancho

Summary: HP is a leading technology company, and they are seeking a Customer Solution Center Consultant 1 - Technical to resolve technical problems involving hardware and software. The role involves providing solutions and guidance to internal and external users, contributing to the Knowledge Management System, and collaborating to meet service level agreements. Responsibilities: - Resolves simple technical problems effectively, encompassing hardware and software encountered through interactions with internal and external businesses, as well as end users, utilizing proactive notification systems - Addresses internal or external business and end user issues via telephone and electronic support channels, offering solutions and guidance - Articulates case summaries, resolutions, and contributes to the Knowledge Management System (KMS) through both written and verbal communication - Guides customers proactively to mitigate the occurrence of problems, while also representing the organization through activities such as customer visits, participation in industry conferences/trade shows, and vendor meetings - Utilizes relevant frameworks to implement solutions and contribute towards technical excellence - Provides resolutions and feedback by performing root cause analysis of outages and trends to address issues promptly and effectively - Collaborates with team members as needed to meet internal or external business and end user Service Level Agreement (SLA) demands - Applies foundational principles and contributes proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments - Supports priority projects with direction, maintaining relationships with internal stakeholders and sharing information via standardized reports Required Qualifications: - Four-year Degree in any area, or any other related discipline or commensurate work experience or demonstrated competence - Typically has 0-2 years of work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field - Amazon Web Services - Automation - Computer Science - Customer Relationship Management - Customer Support - Debugging - Java (Programming Language) - Linux - Operating Systems - Product Support - Python (Programming Language) - Root Cause Analysis - Scripting - Software As A Service (SaaS) - SQL (Programming Language) - TCP/IP - Technical Services - Technical Support - Unix - Workflow Management - Effective Communication - Results Orientation - Learning Agility - Digital Fluency - Customer Centricity Required Skills: Amazon Web Services, Automation, Customer Relationship Management, Customer Support, Debugging, Java, Linux, Operating Systems, Product Support, Python, Root Cause Analysis, Scripting, Software as a Service, SQL, TCP/IP, Technical Services, Technical Support, Unix, Workflow Management, Results Orientation, Learning Agility, Customer Centricity Benefits: Health insurance, Dental insurance, Vision insurance, Long term/short term disability insurance, Employee assistance program, Flexible spending account, Life insurance, Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure, 11 paid holidays, Additional flexible paid vacation and sick leave