Hoya→
SafeVision Business Operations Support Specialist at Hoya · Lewisville
Mid LevelHybridFull-timeLewisville, TX
Skills
microsoft excelmicrosoft wordsalesforce
Job Description
The Business Operations Support Specialist is an experienced professional with knowledge of sales, business/commercial operations, and customer services best practices. They are the primary contact for all SafeVision Sales Reps when Safety Rx support is needed and the primary support function for the SafeVision line of business. They contribute to, create, and maintain good customer relationships (internal and external) while ensuring customer retention.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary Duties
- Customer profile set up and maintenance. Assistance to the Sales Reps - review of programs, pricing, billing, order form, order process, and other necessary processes.
- Complete purchase order review and updates to ensure accurate order processing.
- Provide troubleshooting assistance for customer orders, billing, account statuses and relevant problems.
- Providers assistance with reporting and sales data.
- Liaison with Sales Reps to structure profile data accurately for product or price changes.
- Primary resource for maintaining Geographic Dispensing Provider Network including onsites; i.e. finding new eye care providers (ECPs), training new/existing ECPs and network clean up.
- Stay up-to-date with new product and feature launches and ensure sales team and accounts are on board.
- Review pending orders with conversion or pricing error to ensure programs are followed and prevent billing errors.
- Suggest sales operation process improvements and document standard operating procedures.
- Meets with other departments to make sure all unresolved issues are being addressed.
- Reports all recurring problems/issues to Sales Reps and Management team until solution or fix is implemented.
- Acknowledges customer, ECP, and Sales Reps’ needs by responding to emails or phone calls within a timely period within standard turn around timelines dependent on specific task.
- Updates all contact information, program changes in SalesForce and various systems
- Primary resource for ordering and maintaining ECP and customer frame sample kits.
QUALIFICATIONS
Education
- BS or Associate degree in business or relevant field a plus.
Experience
- Proven work experience as a Business Operations and/or Sales Support or similar role.
- Minimum of 3 years in a related support role.
- Proficiency with MS Office - particularly MS Excel and Word.
- In-depth understanding of sales principles and customer service practices.
- Excellent communication skills.
- Analytical, problem solving and multitasking skills.
- Teamwork and motivational skills.
- Knowledge and understanding of the Optical industry recommended.
- Hands on experience with using multiple systems.
- Ability to represent the company in a professional manner.
- Ability to work overtime when or if needed.
- Able to read and write English. Multi-lingual a plus
Knowledge, Skills, and Abilities
- Proficiency with MS Office - particularly MS Excel and Word.
- In-depth understanding of sales principles and customer service practices.
- Excellent communication skills.
- Analytical, problem solving and multitasking skills.
- Teamwork and motivational skills.
- Knowledge and understanding of the Optical industry recommended.
- Hands on experience with using multiple systems.
- Ability to represent the company in a professional manner.
- Ability to work overtime when or if needed.
- Able to read and write English. Multi-lingual a plus
NON EXCLUSIVE
The duties outlined in this document are not limited to what is presented and are not exclusive. You may be asked from time to time to perform additional duties by your supervisor.
About Company
Driven by a passion for partnership as well as innovation, HOYA has been a partner to Eye Care Professionals for over 75 years, enabling them to give people the greatest gift, the gift of vision. We provide Eye Care Professionals with the lenses, consultation solutions and other services that help them to develop their practice while changing the way people see the world. We see them as visionaries, and everything we do is for them. Founded in Japan in 1941, today, HOYA has a presence in over 80 countries across the globe.
Company
HOYA Group: Founded in 1941 in Tokyo, Japan, HOYA Corporation is a global technology and med-tech company and a leading supplier of innovative high-tech and medical products. HOYA’s divisions and business units research and develop products utilized in the healthcare and information technology fields. In the healthcare field, we provide medical device products such as eyeglasses, medical endoscopes, contact and intraocular lenses, orthopedic implants, surgical/therapeutic devices and medical device reprocessing and disinfection solutions. In the information technology field, we provide products such as optical lenses, photomasks and blanks used in the manufacturing process for semiconductor and LCD/OLED devices, text-to-speech, human resources and other software solutions and critical components for the mass memory and cloud storage industries. With over 150 offices and subsidiaries worldwide, HOYA currently employs a multinational workforce of 37,000 people.
HOYA Vision Care: As a global leader in optical technology, HOYA Vision Care is dedicated to providing innovative vision care solutions for every stage of a patient’s life. A steadfast partner to Eye Care Professionals around the world, it stands at the forefront of optical excellence. With a global presence, consisting of 43 laboratories and a growing team of 20,000 employees, HOYA Vision Care delivers innovative lenses and other vision care solutions to millions of people in 110 countries.
We focus on a better tomorrow, today. You can become part of our story. HOYA Vision Care is the place where you can act according to your strengths and evolve according to your aspirations. It’s a place where you can shape the way you work, guided by our CLEAR Values, and empowered by generations of expertise. You can get involved in our sustainability initiatives and choose to become a One Vision ambassador. You can give back the gift of sight to people all over the world by deciding to work with us.
We welcome people who challenge us to become better, who share our sense of purpose and who embrace growth so that our vision and mission align. We invite you to find out more, and together we can continue to provide vision for a lifetime.