Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

About the Role

We are seeking a Client Executive to join our Sports & Entertainment practice. This individual will serve as a trusted advisor to clients across the sports, entertainment, media, hospitality, and live events sectors. The Client Executive will be responsible for managing complex client relationships, developing insurance and risk management strategies, leading service delivery, and partnering with producers and market specialists to deliver exceptional client outcomes.

This role requires a strong understanding of commercial insurance, a consultative approach to client management, and the ability to navigate the unique risk exposures faced by athletes, teams, venues, entertainers, production companies, agencies, promoters, and related businesses.

Key Responsibilities

• Serve as the primary day-to-day relationship manager for a portfolio of Sports & Entertainment clients.
• Develop and execute client service strategies aligned with each client's business objectives and risk profile.
• Lead renewal and marketing efforts in partnership with broking and placement teams.
• Coordinate the delivery of insurance, risk management, claims advocacy, and specialized consulting services.
• Present coverage recommendations, renewal strategies, and market intelligence to clients.
• Negotiate coverage terms and program structure alongside carrier and broker partners.
• Identify coverage gaps and recommend innovative insurance solutions.
• Manage complex, multi-line insurance programs, including Property, General Liability, Workers' Compensation, Auto, Umbrella, Cyber, Management Liability, and specialty coverages.
• Collaborate with producers on new business opportunities, client retention strategies, and account growth initiatives.
• Mentor and support Account Managers, Account Executives, and service team members.
• Maintain strong relationships with carriers and industry partners.
• Stay informed on emerging risks impacting the Sports & Entertainment industry.

Client Segments May Include

• Professional and collegiate sports organizations
• Athletes and talent representation firms
• Film and television production companies
• Entertainment and media businesses
• Concert promoters and event organizers
• Music, theater, and performing arts organizations
• Stadiums, arenas, and entertainment venues
• Gaming and esports organizations
• Sponsorship, marketing, and event management companies

Qualifications

• 5+ years of commercial insurance brokerage or client management experience.
• Experience managing middle-market or large commercial accounts.
• Strong understanding of commercial insurance coverages and market dynamics.
• Excellent client-facing, presentation, and relationship management skills.
• Proven ability to manage complex renewals and service teams.
• Strong organizational and project management capabilities.
• Insurance licensing required or ability to obtain.
• CPCU, ARM, CRM, or other industry designations preferred.

Preferred Experience

• Prior experience serving Sports & Entertainment clients.
• Knowledge of event cancellation, contingency, participant accident, entertainment production, venue, and talent-related exposures.
• Experience working with national or global insurance programs.
• Exposure to private client or high-net-worth risk solutions is a plus.

What Success Looks Like

• Exceptional client retention and satisfaction.
• Delivery of tailored risk management solutions.
• Growth of client relationships through cross-selling and strategic advisory.
• Strong collaboration with producers, placement specialists, and carrier partners.
• Consistent execution of a high-touch service model for complex Sports & Entertainment clients.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent