Implementation Specialist at Houzz in Remote

Summary: Houzz is a leading platform for home remodeling and design, and they are seeking an Implementation Specialist to deliver a seamless onboarding experience for Custom pros. The role involves managing data migration, collaborating with customers, and ensuring a smooth transition into Houzz Pro. Responsibilities: - Collaborate closely with Custom Pros post-sale and prior to onboarding to assess data migration needs and set expectations - Host customer-facing calls when necessary to gather requirements, clarify data formats, and ensure a smooth transition into Houzz Pro - Clean, format, and manipulate data to ensure accuracy, consistency, and compatibility with Houzz Pro’s system requirements - Work cross-functionally with onboarding, sales, and product teams to troubleshoot issues and optimize the customer experience - Serve as the point of contact for data migration questions, providing responsive, friendly, and professional customer support - Maintain detailed documentation of migration processes and progress for internal tracking and customer communication - Operate with a high level of independence, managing multiple projects simultaneously while maintaining quality and timeliness - Communicate effectively with accounts via phone and Salesforce Required Qualifications: - Permanent resident in one of the following states: TN - Base understanding in Excel/Google Sheets for importing and organizing project data - Analytical thinker who looks for (and finds) answers in the data to drive improvement in performance - Exceptional interpersonal skills - Patience and enthusiasm for explaining complex concepts to a diverse audience - Goal-oriented self-starter with multiple examples of success - Exceptional written and oral communication skills Preferred Qualifications: - Experience with construction management software solutions - High achievement in previous role - Data Driven Certifications Required Skills: Excel, Google Sheets, Data migration, Data cleaning, Data formatting, Customer support, Salesforce, Patience, Enthusiasm Benefits: Paid Time Off (PTO), Home internet stipend, Medical, dental, and vision benefits, Maternity/paternity leave program, Employee Assistance Program (EAP), Professional Development Reimbursement Program, 401(k) retirement savings plans (Pre-Tax and Roth), Flexible Spending Accounts (FSA) - Medical & Dependent Care, Health Savings Account (HSA) with company contribution, Healthy at Houzz program