Premium Guest Experience Representative at Houston Texans · Houston

The Houston Texans are seeking individuals for the position of Premium Guest Experience Representative. Our Texans Teammate Habits: Dedication to the team Be adaptable Passion for work Win with integrity Own the outcome Culture: We attract the best and brightest professionals by nurturing core ideals such as character, hard work, discipline, and teamwork. We reward performances and demand a total commitment to excellence and a will to win in everything that we choose to do.Job Function: Responsible for delivering world-class hospitality by welcoming guests upon arrival, managing and assisting with check-in, learning guest preferences, and guiding them through premium gameday experiences from entry to seating.

Duties & Responsibilities:

Represent the organization by leveraging deep knowledge of team standards, traditions, and fan engagement to enhance the overall gameday experience. Deliver world-class hospitality through strong presence, professionalism, and authenticity, contributing to a high-quality, memorable experience for premium guests. Greet guests upon arrival with warmth and professionalism, providing assistance as needed. Respond promptly and courteously to guest inquiries while proactively monitoring satisfaction and resolving issues to ensure a positive experience. Assist guests through pregame field access, creating a positive first impression and ensuring a smooth, organized on-field experience. Recognize outstanding staff performance by rewarding employees for exceptional service and enhance guest experience through delivering personalized gifts to celebrate special occasions on gameday. Opportunity to support the Event Operations team in executing events outside of gameday. Uphold company policies and procedures related to guest interactions, privacy, and safety at all times. Perform various other tasks that may be assigned from time to time by Guest Experience department.

Subject to reasonable accommodations, position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner. Skills Required:

Previous experience in customer service or hospitality roles preferred.. Excellent communication and interpersonal skills, with the ability to interact effectively with diverse individuals. Strong problem-solving abilities and a proactive attitude towards guest satisfaction. Attention to detail and the ability to multitask in a fast-paced environment. Flexibility to work various shifts, including evenings, weekends, and holidays. A genuine passion for delivering exceptional guest experiences and creating memorable moments.

Education/Experience:

High School Diploma required. Minimum one year as an Alumna of the Houston Texans Cheerleader Program required.

Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible. If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.