Housing Choices Australia
Community Service Worker (SAS) at Housing… · Greater…
Mid LevelOn-siteFull-timeGreater Adelaide SA
Job Description
Introduction:
Make a difference where it matters most
Catherine House has supported women out of homelessness since 1988. We provide crisis, recovery and longer-term accommodation, as well as outreach services and an integrated Women’s Centre that supports mental health, wellbeing, education, and community connection.
Our vision is a society where all women are safe, supported, and empowered to reach their full potential.
Join our team and be part of something truly life-changing.
Why you will love working with us
Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.
About the role
Community Service Workers (CSWs) are engaged across day, evening and weekend shifts. They may work isolated worker shifts or part thereof, with a co-worker or within a team. CSWs will also perform the overnight passive sleepover shift as part of their shift worked. Some CSW shifts may be more client focused while others may require a greater focus on housekeeping/cleaning and or meal preparation support. The focus will depend on the program/client needs at the time.
The Community Service Worker will be accountable for:
Assist clients with practical household tasks or chores; preparing dinner, keeping their personal environment clean and tidy, packing up their room/unit and other necessary tasks as required.
Under the guidance of the Case Worker assist clients in developing independent living skills, this may include using public transport, orientating to a new environment, support to attend a community event or other goals related to their support plan.
Be responsible for a range of administrative tasks associated with the operational aspects of the program. These may include; data management and reporting, client file management, preparing client scripts for the chemist, or other related tasks as delegated by the Team Leader, Supported Accommodation Service.
Answer phone calls and direct/triage as necessary.
As needed to cover Housekeeper leave, prepare, or finish the preparation of client meals and serve to clients- clean kitchen and dining areas afterwards
Ensure clients are respected and treated in a non-judgemental way.
Participate in the organisation’s process of continuous quality improvement.
Skills and Experiences:
You will have:
Relevant post-secondary qualification plus extensive experience working in a similar role and environment with similar clients.
Mental Health First Aid Training or willingness to attend course within two months of commencement of employment.
Child Safe Environments Training or willingness to attend course within two months of commencement of employment.
Food Safety Certificate or willingness to attain within two months of commencement of employment.
Experience supporting vulnerable clients who have had experience of disadvantage, manage their mental health issues and other complex needs.
Experience working with women from diverse backgrounds, cultures, religions, and sexuality.
Client crisis management, de-escalation of incidents and management of client behavioural and support issues.
Client case note recording including electronic data systems.
Meal preparation and kitchen duties.
.For further information please view the position description here.
You must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.
Housing Choices Australia is a child safe organisation. We are committed to the safety and wellbeing of all children and young people and have zero tolerance for child harm. All employees are expected to uphold our Child Safety Policy and Code of Conduct to ensure a safe environment for children.
Even if you do not meet every requirement, we encourage you to apply. We value unique experiences and perspectives.
Our values in action
Everything we do is guided by our shared values:
Belong at Catherine House
We are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.
We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.
How to apply
Apply now! Applications close: 2 October 2026, unless a suitable candidate is identified earlier.
If you do not meet every requirement, please still apply, as we value potential and diverse experiences as much as a perfect CV.
Disclaimer: To the best of Housing Choices Australia’s knowledge, this information is valid at the time of publication.
Make a difference where it matters most
Catherine House has supported women out of homelessness since 1988. We provide crisis, recovery and longer-term accommodation, as well as outreach services and an integrated Women’s Centre that supports mental health, wellbeing, education, and community connection.
Our vision is a society where all women are safe, supported, and empowered to reach their full potential.
Join our team and be part of something truly life-changing.
Why you will love working with us
Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.
- Purposeful impact – make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing.
- Growth and development – enhance your skills and advance your career through tailored learning opportunities.
- Balance that works – enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle.
- Valuable benefits – increase your income through salary packaging, and 16 weeks of paid parental leave.
- Supportive culture – be recognised and celebrated in an inclusive, values-driven workplace.
About the role
Community Service Workers (CSWs) are engaged across day, evening and weekend shifts. They may work isolated worker shifts or part thereof, with a co-worker or within a team. CSWs will also perform the overnight passive sleepover shift as part of their shift worked. Some CSW shifts may be more client focused while others may require a greater focus on housekeeping/cleaning and or meal preparation support. The focus will depend on the program/client needs at the time.
The Community Service Worker will be accountable for:
- Working collaboratively with team members to deliver a high-quality service, which is consistent with program goals and provides a safe and positive environment for clients
- A diverse range of program admin and client support under the direction of the case worker
- Supporting case workers in client related administration activities
- Housekeeping and cleaning duties
- Meal provision, food preparation and service
Assist clients with practical household tasks or chores; preparing dinner, keeping their personal environment clean and tidy, packing up their room/unit and other necessary tasks as required.
Under the guidance of the Case Worker assist clients in developing independent living skills, this may include using public transport, orientating to a new environment, support to attend a community event or other goals related to their support plan.
Be responsible for a range of administrative tasks associated with the operational aspects of the program. These may include; data management and reporting, client file management, preparing client scripts for the chemist, or other related tasks as delegated by the Team Leader, Supported Accommodation Service.
Answer phone calls and direct/triage as necessary.
As needed to cover Housekeeper leave, prepare, or finish the preparation of client meals and serve to clients- clean kitchen and dining areas afterwards
Ensure clients are respected and treated in a non-judgemental way.
Participate in the organisation’s process of continuous quality improvement.
Skills and Experiences:
You will have:
Relevant post-secondary qualification plus extensive experience working in a similar role and environment with similar clients.
Mental Health First Aid Training or willingness to attend course within two months of commencement of employment.
Child Safe Environments Training or willingness to attend course within two months of commencement of employment.
Food Safety Certificate or willingness to attain within two months of commencement of employment.
Experience supporting vulnerable clients who have had experience of disadvantage, manage their mental health issues and other complex needs.
Experience working with women from diverse backgrounds, cultures, religions, and sexuality.
Client crisis management, de-escalation of incidents and management of client behavioural and support issues.
Client case note recording including electronic data systems.
Meal preparation and kitchen duties.
.For further information please view the position description here.
You must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.
Housing Choices Australia is a child safe organisation. We are committed to the safety and wellbeing of all children and young people and have zero tolerance for child harm. All employees are expected to uphold our Child Safety Policy and Code of Conduct to ensure a safe environment for children.
Even if you do not meet every requirement, we encourage you to apply. We value unique experiences and perspectives.
Our values in action
Everything we do is guided by our shared values:
- People First - We build trust through empathy, kindness, integrity and active listening… we create meaningful relationships and deliver results that truly matter.
- Responsible - We follow through on our commitments and take ownership of our actions… with transparency, honesty and accountability.
- Purposeful - We aim high and take deliberate action… challenge the status quo, embrace change, and continuously improve to make a lasting impact.
- Collaborative - We work together with flexibility and shared purpose… through teamwork, innovation, strong strategic partnerships and listening to those we serve.
- Inclusive - We embed inclusion in everything we do… recognising and removing barriers and acting on diverse voices so everyone has the opportunity to thrive.
Belong at Catherine House
We are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.
We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.
How to apply
Apply now! Applications close: 2 October 2026, unless a suitable candidate is identified earlier.
If you do not meet every requirement, please still apply, as we value potential and diverse experiences as much as a perfect CV.
Disclaimer: To the best of Housing Choices Australia’s knowledge, this information is valid at the time of publication.