Exp. Loss Prevention Officer Exp Required… at Hotel… · Location…

Exp. Loss Prevention Officer Exp Required Flexible Schedule to include Overnight

Essential Functions

To perform the Loss Prevention/Security position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Essential Duties and Responsibilities

The essential duties and responsibilities of the LP/Security Officer position are as follow:

• Patrol, watch security cameras and primarily be visible in the lobby to assist as needed with guests. Prevent and detect signs of intrusion and ensure security of doors, windows and gates

• Answer alarms and investigate disturbances

• Monitor and authorize entrance and departure of associates, visitors, deliveries and other persons to guard against theft and security of premises

• Conduct and log random searches

• Update Security Logs with activities and irregularities

• Call police or fire departments in cases of emergency such as fire or presence of unauthorized persons
• Warn persons of rule infractions or violations or evict violators from premises

• Ensure all interactions with associates and visitors at the Security window are of professional nature
• Make regular security checks of building as well as perimeter checks
• Assist Manager on Duty as directed

• Other duties as assigned

Competency

To perform the LP/Security position successfully, an individual should demonstrate the following competencies:

• Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments

• Interpersonal - Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to the ideas of others and try new things

• Problem Solving – Identify and resolve problems in a timely manner; gather and analyze information skillfully develops alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics

• Oral Communication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; participate in meetings

• Team Work - Balance team and individual responsibilities; exhibit objectivity and openness to the views of others; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; ability to build morale and group commitments to goals and objectives; support team’s efforts to succeed

• Written Communication - Write clearly and informatively; edit work for spelling and grammatical errors; ability to read and interpret written information

• Organizational Support - Follow policies and procedures; support hotel’s organizational goals and values

• Adaptability - Adapt to changes in the work environment; ability to deal with frequent changes, delays or unexpected events

• Attendance and Punctuality - Consistently arrive to work and arrive on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time

• Dependability - Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan

• Initiative - Ask for and offer help when needed

• Innovation - Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas

• Technical Skills - Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others

• Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments

• Quality - Demonstrates accuracy and thoroughness; monitor own work to ensure quality

• Quantity - Meet productivity standards; complete work in timely manner; strive to increase productivity; work quickly

• Safety and Security - Observe safety and security procedures; report potentially unsafe conditions; use equipment and materials properly

Qualifications

The requirements listed below are representative of the knowledge, skills and abilities required for an individual to successfully perform the duties and responsibilities of the LP/Security Officer position:

Language Ability

• Effectively interact and communicate with people from diverse backgrounds

• Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

• Write routine reports and correspondence

• Speak effectively to present information before groups of guests, customers or associates of the hotel

Math Ability

• Add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals

• Compute rate, ratio and percent

Reasoning Ability

• Apply common sense understanding to carry out detailed but uninvolved instructions furnished in written, oral or diagram form

• Deal with problems involving several concrete variables in standardized situations

Work Environment

• The noise level in the work environment is usually moderate

• The position is located inside in a temperature controlled setting

Physical Demands

• Regularly lift and /or move up to 50 pounds

• Occasionally lift and/or move up to 100 pounds

• Regularly stand, walk, use hands to finger, handle or feel, reach with hands and arms and talk or hear

• Occasionally stoop, kneel, crouch or crawl

• Sit for extended periods of time

Position Status and Availability

• A full-time, overnight (PM to AM) shift, Monday - Sunday including holidays

Education and Experience

• A high school diploma or general education degree (GED)

• At least one (1) year of customer service experience

• At least one (1) year of security or surveillance experience preferably in hospitality