Front Desk Associate- Delta Guelph… at Hotel Equities · Guelph

FRONT DESK ASSOCIATE- DELTA GUELPH CONFERENCE CENTRE, GUELPH, ON Part Time · Location: Guelph, ON, CA Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Services Representative for the Delta Guelph Conference Centre, Guelph, ON.  Job Purpose: • Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members. • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. • Promptly respond to and resolve guest complaints • Answer telephone promptly and properly being polite, courteous, and friendly • Be friendly, thorough, accurate and efficient in taking reservations • Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Responsible for greeting every guest with a smile and positive attitude. • Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people. • Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis. • Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area. • Assist guests with luggage upon their arrival to and departure from the hotel • Use the guests’ names • Be knowledgeable and helpful about the local area, the hotel and hotel services • Handle messages, wake-up calls, mail, and faxes properly • Assist guests’ with laundry/dry cleaning needs • Know of incoming VIPs • Follow all applicable Company Standard Operating Procedures. • Perform other assignments as directed by the Rooms Division Manager. • Be an enthusiastic, helpful and positive member of the team • Be professional, responsible and mature in conduct and behavior, Be self-motivated and use time wisely • Maintain open line of communications with each department • Communicate pertinent information • Maintain effective communication through the use of meetings, log books and bulletins • Be available to help other departments in emergency situations • Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. • Safety and Security Skills- Properly handle and account for keys • Be knowledgeable of policies regarding emergency procedures and security concerns • Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available • Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items • Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets • Have full understanding of franchise honors program • Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: • Verifies all information on reservations check-in; name, address, method of payment, etc. • Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers • Identifies and records special billing instructions and notifies accounting • Completes shift closing accurately by getting appropriate approval signatures and authorization codes • Adheres to hotel policies regarding the use of cash banks • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift • Report potential sales contacts to the sales department protection of guests’ room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.   This job requires the ability to perform the following: • Must be able to speak, read, write and understand the primary language(s) used in the workplace. • Must be able to read and write to facilitate the communication process. • Requires good communication skills, both verbal and written. • Must possess basic computational ability & basic computer skills. • Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions. • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. • Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. • Must be able to lift up to 20 lbs occasionally. • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates • Vision occurs continuously with the most common visual functions being those of near vision and depth perception. • Ability to spend extended lengths of time viewing a computer screen. • Requires manual dexterity to use and operate all necessary equipment. • Must have finger dexterity to be able to operate office equipment Other: • The pay range for this position is $19.39- $19.40/hr.  • Being passionate about people and service. • Strong communication skills are essential when interacting with guests and employees. • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. • Basic math skills are used frequently when handling cash or credit. • Problem-solving, reasoning, motivating, and training abilities are often used. • Can work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • Team Driven and Values Based Culture • Same-day pay available • Employee Assistance Program • Career Growth Opportunities/ Manager Training Program • Reduced Room Rates throughout the portfolio • Third Party Perks (Movie Tickets, Attractions, Other) • Employee discount