Junior IT Infrastructure Engineer at hosting.com · Cali

About Us

We’ve got an incredible brand -- now we’re busy creating the legend behind it. At hosting.com, we’ve set out to redefine the new standard for what web hosting should be — one that is authentically human, deeply trusted, and built on shared success.

Our aim and promise is bold: to become the world’s most trusted hosting company. If you’re eager to contribute your time and talent to something bigger that people will talk about long after your work is done -- hosting.com is your place. If you want to do that work with and alongside incredible humans who care about each other, our customers and the work we do -- it’s at hosting.com. If you believe the best success is always shared success, with your teammates, for your customers -- hosting.com is your next work home.

At hosting.com, we’re not just hosting websites. Although we do a great job of that for millions of websites. We’re helping our customers tell their stories and connect with their people. Creating product experiences that helps them do that. Being there when they need us. And earning trust, day by day, by showing up and giving our best.

All because we care ... about each other’s success. Our team is 750+ strong and growing, spread across the globe. We can’t do this alone. Come join the journey. And help us build something better, together.

About the Role

At Hosting.com, technology is at the heart of everything we do. As a Junior IT Infrastructure Engineer, you will play an important role in enabling our people to do their best work by ensuring they have the tools, systems, and support they need to succeed.

This is an excellent opportunity for someone who is passionate about technology, enjoys solving problems, and takes pride in delivering a great employee experience. You'll be part of a team that helps scale and secure our global business while continuously improving the way we work.

This role is ideally suited to someone who thrives working independently. As the primary IT support resource within the local business, you will be trusted to manage your workload, prioritise effectively, and take ownership of delivering an excellent employee experience while partnering closely with the wider UK-based Infrastructure team. Success in this role requires initiative, accountability, strong judgement, and the confidence to work autonomously.

Key Responsibilities

• Respond to IT support requests through the helpdesk ticketing system, providing timely and professional support to employees.

• Support employee onboarding and offboarding activities, ensuring a seamless and secure experience for all users.

• Assist with user account administration across business systems and platforms.

• Contribute to the creation and maintenance of IT documentation, user guides, and troubleshooting procedures.

• Manage and maintain the company asset registry, ensuring accurate tracking of hardware and software assets.

• Support the setup, deployment, maintenance, and troubleshooting of hardware, including laptops, desktops, monitors, and meeting room technology.

• Assist in implementing and maintaining security controls and best practices across the business.

• Support the deployment and management of applications through Microsoft Intune.

• Produce monthly user and asset reports to support audits and ensure data accuracy.

• Maintain compliance with ISO27001 processes and standards, ensuring users and devices remain secure and compliant.

• Identify opportunities to improve processes, automate repetitive tasks, and enhance the overall employee experience.

What You Bring

• Fluent in English, with strong verbal and written language skills.

• Excellent communication skills with the ability to explain technical concepts to non-technical users.

• Proficient with Microsoft 365, including Entra ID, Teams, Outlook, and SharePoint.

• Experience with supporting macOS environments.

• Strong troubleshooting and problem-solving skills.

Why You’ll Love It Here

• Be part of a global, purpose-driven team building one of the world’s most trusted hosting companies.
• We are a fast moving, agile company. We are energetic, and we hustle. You should be able to move at pace and be self-motivated.

Our Values

• Be Pragmatic. Be Trusted. Be Energetic. Be Accountable. Be Respectful. Be Innovative.
• At Hosting.com, success is always shared — with our people, our customers, and our communities.