Mental Health Case Manager | Make a Daily… at Hope Unity… · Richmond

Description

About the Role

The H.U.F. Center is seeking a compassionate and reliable Case Manager to support adults with mental health and co-occurring disorders in a psychosocial day support setting.
As a Case Manager with Hope, Unity, and Freedom (H.U.F.) Center, you play a vital role in supporting adults with primary mental health diagnoses, co-occurring disorders, and/or substance use challenges. This position focuses on providing psychosocial day support services that promote independence, stability, and overall well-being.
This is a hands-on, highly interactive role where you’ll work closely with members throughout the day—providing direct support, facilitating interventions, and ensuring all services are clearly and accurately documented. The role requires consistency, strong interpersonal skills, and the ability to work with a diverse and sometimes high-acuity population.

Key Responsibilities

• Provide direct support and case management services to assigned members
• Observe, engage, and interact with members daily
• Complete timely documentation within 24 hours (daily notes, monthly/quarterly reports, ISPs)
• Facilitate group and individual psychosocial interventions as needed
• Assist with daily program operations (meals, breaks, general support)
• Collaborate with team members, caregivers, and external providers
• Support members with ADLs/IADLs as appropriate
• Maintain a safe, structured, and supportive environment

What to Expect

• A fast-paced, team-oriented environment
• Daily, consistent interaction with members
• Working with individuals with mental health and co-occurring disorders
• Occasional challenging behaviors requiring professionalism and strong boundaries
• Some Saturday shifts required

Qualifications

• Must have Virginia QMHP
• Bachelor’s degree in Human Services, Social Work, Psychology, or related field preferred
• Experience in mental health, behavioral health, or substance use preferred
• Strong communication and organizational skills
• Ability to complete documentation accurately and on time
• Valid driver’s license preferred

Benefits & Perks

• Health, Vision, and Dental Insurance
• Life Insurance
• Paid Time Off (PTO)
• 401(k) Retirement Plan
• Pet Insurance
• Training Reimbursement & Professional Development
• And more!

Requirements

Role Qualifications:

• Graduated with a bachelor’s degree from an accredited college or university with a focus on Social Work, or a related field, and one year of previous documented experience with the mentally impaired or intellectually disabled population.
• Must currently hold a Qualified Mental Health Professional - Adult (QMHP-A) or Child (QMHP-C) certification. If applicable, can hold a Qualified Mental Health Professional – Trainee (QMHP-E) certification.
• Must be able to complete and pass: a CPR/First Aid certification; Handle with Care physical and/or verbal intervention training; annual tuberculosis (TB) screening test; and clear criminal background and central registry check.
• Must have a valid Virginia Driver’s License.
• Strong and assertive personality
• Excellent verbal and written communication; required to complete documentation