Laundry Operations Associate at Hope Haven in Charlotte, NC

WORK SCHEDULE

• Part-time, Monday through Sunday, 4–5 days per week, approximately 6:30 AM to 2:30 PM

POSITION SUMMARY

The Laundry Operations Associate is responsible for the timely, safe pickup and delivery of laundry items between Hope Haven and its clients, including churches, restaurants, and catering companies. This role fully operates the laundry department whenever the Laundry Gift in Kind Manager (“Laundry Manager”) is out of the office and supervises Hope Haven residents participating in FBA programs on site, in the van, and in the community.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Driving and Delivery

• Operate a company van or box truck to pick up and deliver laundry items on assigned routes

• Load, unload, and transport laundry bags and bins safely and efficiently, verifying item counts against manifests or tickets

• Obtain signatures or confirmations at each stop and maintain accurate delivery logs

• Conduct pre-trip and post-trip vehicle inspections and promptly report maintenance or safety concerns

• Follow all applicable traffic laws and Hope Haven vehicle safety policies

• Represent Hope Haven professionally, providing the highest level of service to clients, including churches, restaurants, and catering companies

Department Operations (When the Laundry Manager Is Out of the Office)

• Fully operate the laundry department and serve as its point of contact

• Oversee day-to-day laundry operations, including processing, sorting, and quality checks

• Coordinate laundry staff schedules and assignments to keep operations running smoothly

• Monitor supply levels (detergent, linens, packaging) and report reorder needs to management

• Address routine client and staff questions, escalating issues as needed

• Brief the Laundry Manager on operational issues and decisions upon their return

Resident Supervision (FBA Programs)

• Supervise Hope Haven residents participating in FBA programs during on-site laundry work

• Supervise residents riding in the company van during pickup and delivery routes, ensuring safe and appropriate conduct

• Supervise residents while working at client, partner, and community sites

• Model professional work habits and provide on-the-job guidance and instruction

• Promptly report attendance, conduct, or safety concerns to FBA program staff

This position will require operating a Hope Haven vehicle. The employee must maintain a valid driver’s license and be insurable under Hope Haven’s automobile insurance policy.

Pre-Employment Requirements

All offers of employment are contingent upon successful completion of Hope Haven’s pre-employment screening requirements, which may include background verification and other screening requirements applicable to the position and consistent with applicable law.

Disclaimer

This job description describes the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change based on organizational needs.

Required

• Valid, unrestricted driver's license (CDL not required) with a clean driving record:

• Must possess and maintain a current, valid, and unrestricted driver’s license issued by North Carolina or another U.S. jurisdiction acceptable to the Company and its automobile insurer.
• Motor vehicle record (MVR) must satisfy the minimum eligibility criteria of the Company’s automobile insurance carrier, which typically require no at-fault accidents, no convictions or pleas for driving while impaired (DUI/DWI), and no major moving violations within the preceding three (3) years.
• Must remain insurable under the Company’s automobile insurance policy at all times while driving on Company business

• Must be comfortable and capable of safely driving both a van and box truck

• High school diploma or equivalent (required for all staff working with residents)

• Experience with laundry operations, including commercial washers, dryers, presses, and ironing equipment

• Experience with staff scheduling and coordinating daily work assignments

• Strong attention to detail in sorting, counting, and verifying client orders

• Strong time-management, organizational, and route-planning skills

• Strong problem-solving and supervisory ability to run the department independently

• Reliable, punctual, and dependable attendance

• Ability to pass a background check and driving record review

Preferred

• Prior experience in driving, delivery, or hospitality services

• Experience supervising or mentoring program participants

PHYSICAL REQUIREMENTS

• Ability to repeatedly lift, carry, and load multiple laundry bags and bins up to 50 lbs

• Frequent standing, bending, walking, and loading/unloading throughout the shift

• Ability to safely operate a van and box truck for repeated stops throughout the shift

WORK SCHEDULE

• Part-time, Monday through Sunday, 4–5 days per week, approximately 6:30 AM to 2:30 PM

• Additional hours may be required during Laundry Manager absences or as operational needs arise