Hope Family Partners→
Residential Coordinator at Hope Family Partners in Lewiston, ME
Skills
Job Description
Description
Hope Family Partners is seeking a Residential Coordinator who is passionate about developing staff, ensuring quality services, and helping individuals with intellectual and developmental disabilities live meaningful, self-directed lives in their communities.
Position Summary
The Residential Coordinator is responsible for the daily operational oversight of assigned residential programs serving individuals with intellectual and/or developmental disabilities. This role ensures high-quality, person-centered services while maintaining compliance with MaineCare (HCBS) regulations, licensing standards, CRMA requirements, and agency policies. The Residential Coordinator supports and supervises direct care staff, promotes a culture of accountability, and ensures that services are delivered safely, ethically, and in accordance with individualized support plans.
Essential Responsibilities
Program Oversight
- Ensure implementation of Individual Support Plans (ISPs)
- Monitor documentation quality and timeliness
- Oversee medication administration practices (CRMA compliance)
- Conduct regular program audits and house reviews
- Ensure health, safety, and environmental standards are met
Staff Supervision & Development
- Supervise Direct Support Professionals (DSPs) and House Managers
- Provide coaching, feedback, and performance monitoring
- Assist with onboarding and orientation
- Monitor training compliance (SafetyCare, CRMA, mandated training)
- Participate in corrective action processes when necessary
Compliance & Documentation
- Ensure compliance with MaineCare HCBS standards
- Review daily notes, MARs, and incident reports
- Monitor GER reporting and follow-up
- Maintain accurate records in electronic HR and documentation systems
- Support licensing visits and audits
Scheduling & Staffing
- Assist in maintaining adequate staffing levels
- Support shift coverage and scheduling adjustments
- Monitor overtime and staffing patterns
- Participate in recruitment and interviewing of DSP candidates
Communication & Team Leadership
- Serve as liaison between staff, leadership, families, and case managers
- Participate in team meetings and planning meetings
- Communicate expectations clearly and professionally
- Promote positive team culture and accountability
Quality Assurance & Risk Management
- Identify performance gaps and implement improvement plans
- Address concerns related to safety or compliance immediately
- Participate in internal investigations when needed
- Promote dignity, independence, and community integration
Requirements
Qualifications
- Bachelor’s degree in Human Services, Social Work, Psychology, or related field preferred (or equivalent experience)
- Minimum 2 years experience in residential or developmental disability services
- Supervisory experience preferred
- Knowledge of MaineCare HCBS waiver programs (Section 21/29 preferred)
- CRMA certification (or ability to obtain)
- Valid driver’s license and reliable transportation
Competencies
- Strong leadership and coaching skills
- Knowledge of Medicaid documentation standards
- Ability to manage multiple priorities
- Strong written and verbal communication skills
- Conflict resolution and accountability management
- Professional boundaries and ethical judgment
Physical & Work Requirements
- Ability to work flexible hours, including occasional evenings or weekends
- Ability to respond to program emergencies
- Ability to assist with transfers or physical supports when necessary
- Ability to pass background checks per Maine DHHS requirements
Performance Indicators
- Training compliance rate
- Documentation audit scores
- Reduction in preventable incidents (GERs)
- Staff retention rates
- Timely follow-up on corrective actions
- Positive licensing or audit outcomes
Benefits
- Paid time off
- Paid training
- Health insurance
- Dental/Vision insurance
- 401(k) retirement plan
- Employer paid life insurance
Starting Salary Range: $65,000 - $75,000
Equal Employment Opportunity Statement
Hope Family Partners is an Equal Opportunity Employer and complies with all applicable federal and state employment laws.
Salary Description
$65,000 - $75,000