Training Coordinator at Hope Center for Children in Spartanburg, SC

Job Title: Training Coordinator and TFM Primary Evaluator

Qualifications: Bachelor's Degree and experience with training, data entry, tracking deadlines, completing reports, handling confidential information, and providing office support required. Experience in a non-profit human services environment, CPR Instructor Certification, and experience with Teaching-Family Model (TFM) preferred.

Principle Responsibilities: The Training Coordinator and TFM Primary Evaluator provides support to residential programs by increasing efficiency related to training, scheduling, tracking, and reporting on the training, consultation, evaluation, and data tracking systems. This position leads staff trainings and evaluations, which includes leading the process of polling consumers for satisfaction, and leading other office support projects (e.g., assists in organizing materials for site visits or trainings related to program oversight standards including DSS licensure and monitoring, accreditation, funders, Teaching-Family Association, Medicaid, internal policies and procedures, and others). Will maintain instructor credentials in TCI, CPR, and Prudent Parenting.

Scope: This salaried, exempt full-time position has responsibilities which include but are not limited to:

• Assisting with internal and external reporting
• Developing and implementing new reporting using the current electronic system for all training and tracking reports, individualized and by program
• Participating during quality assurance and improvement committee meetings
• Scheduling and tracking trainings
• Scheduling and tracking staff evaluations
• Overseeing staff training and evaluations
• Tracking consultation documentation
• Assisting program supervisors, program managers, and staff in responding to internal or external audits
• Working with the supervisors, program managers, and program administrative assistants in quality assurance data tracking systems
• Providing general support as directed
• Providing annual training in TCI and Prudent Parenting
• Providing training in CPR/First Aid as needed to ensure all residential program staff maintain current certification.
• Mentoring and coaching all qualified staff in TCI annually
• Assisting with writing and tracking grants related to training and staff development, including applicable grant reporting.

Reports to: Director of Programs

Position Responsibilities:

• Sends out reminders related to upcoming trainings and books the training room
• Set up and take down for trainings
• Prepares copies of training manuals and other materials for trainings, presentations, etc.
• Coordinates pre-service training for new program employees to ensure that all areas are covered within the required timeframe and coordinated at a specific time with all individuals involved
• Tracks proficiencies and a list of certified staff to ensure appropriate qualification for trainers, consultants, and evaluators
• Assists with staff training and evaluation
• Works with evaluators and other program administrative assistants to compile scores and comments on staff evaluations to prepare the framework of reports for primary evaluators, building efficiencies in implementation of the TFM system
• Assures quality consultation documentation to ensure observations occur according to service delivery plans and that feedback is conceptual
• TFA awards liaison:
  1. Create and implement systems for TFA awards nominations.
  2. Help generate excitement to encourage nominations and distribute nominee information to TFA.
• Assists the office support team with quality assurance and reporting on data tracking systems as well as program outcomes
• Drafts and sends out written reports as directed (e.g., consumer satisfaction evaluation reports, etc.)
• Assists with proofreading and editing reports and other documents
• Adheres to Hope Center for Children’s training, policy and procedure manual and code of ethics
• Ensures confidentiality
• Will ensure compliance of required trainings for residential staff and track trainings for all staff
• Performs the following duties related to the Performance Quality Improvement (PQI) process:

1. Provides support to the PQI committee by providing reports regarding the implementation of TFM systems (i.e., training, consultation, and evaluation) according to timelines
2. Provides reports to the PQI committee on consumer satisfaction
3. Incorporates information gained from PQI reports and trend analysis into internal program audits as directed
4. Assists with quality assurance of program data tracking systems
5. Works closely with program administrative staff and program managers to provide overall compliance and quality improvement reports to the PQI committee
6. Assists with client file and other documentation review following internal audits to help with quality improvement

• Trains residential staff in TCI and TFA and works with residential supervisors to help implement the model
• Trains staff in CPR and Prudent Parenting
• Other duties as assigned

Oversee Implementation of TFA Evaluation Process:

• Serves as a primary Teaching-Family Model (TFM) Evaluator
• Oversees the quality implementation of the organization’s evaluation system, including ensuring timely evaluations
• Trains secondary evaluators.
• Works closely with the TFM systems coordinator and supervisor to help safeguard the TFM evaluation system for the organization, ensuring compliance with TFA tracking needs related to the system.
• Meets with other TFA sites to explore the possibility of an Evaluation Review Committee, and recommend how this might work best at HCFC.
• Works collaboratively with the program team to ensure coordination between Teaching-Family Model consultation, training and evaluation systems, as well as facilitative administration.

Knowledge, Skill and Experience Required: Must be highly professional and possess high attention to timeliness and accuracy. Must assume responsibility and leadership and exhibit these traits in a way that promotes teamwork across the organization. Must be able to think critically and use good judgment in decision making. Must possess advanced skills in Microsoft Word, Excel, and PowerPoint. Must be highly organized and have excellent written and verbal communication skills. Must have a desire to learn and understand different program outcomes, basic research, statistical concepts, and legal/contractual compliance standards.