Manager – PFS Sales Incentive Management… at Hong Leong Bank · Kuala…

Manager – PFS Sales Incentive Management & Governance Location: HLT-Hong Leong Tower If you are looking to excel and make a difference, take a closer look at us… Functional (job responsibilities):- A) Functional Responsibilities Develop, implement, and manage the HLB and HLISB Incentive module within the system, ensuring timely and accurate payout across Secured Lending, Unsecured Lending, Mortgage, Deposit and Credit Insurance. Administer incentive programs, respond to sales staff inquiries, and investigate appeals submitted via Symphony e-forms. Execute incentive claw-backs in accordance with Bank Disciplinary Committee Reports (DC Reports) provided by IR. Prepare monthly incentive dashboards for all Business Units (BU), highlighting abnormal trends. Analyze HLB and HLISB sales channel productivity, evaluate business schemes and performance, and ensure operational efficiency. Enhance sales team productivity by proposing innovative solutions and leveraging advanced SQL programming expertise to deliver relevant MIS reports for management decision-making. Oversee smooth maintenance of the Sales Force Management (SFM) system. Participate in User Acceptance Testing (UAT) to ensure system enhancements or modifications are glitch-free. Collaborate effectively with system support and vendors through strong knowledge of business processes and database logic. Drive continuous process improvements to streamline incentive processes, making them more adaptive, efficient, and results-oriented. B) System Automation and Process Improvement Responsibilities Identify and explore new system solutions through creative research and co-design sessions to define projects for system automation. Develop recommendations based on data analysis from multiple sources (stakeholders, business units, sales channels) to align organizational sales and productivity strategies with system automation for incentives. Ensure Business Acceptance Testing (BAT), User Acceptance Testing (UAT), regression testing, and system health checks are conducted in line with project lifecycle requirements. Participate in system testing and cut-over activities, including weekend sessions when necessary. Support post-launch activities on production platforms, ensuring smooth operation of new systems, enhancements, or modifications. Build strong cross-functional relationships with business units, product managers, channel heads, segment teams, IT, HR, and vendors. Communicate proactively with stakeholders and management regarding progress, issues, and resolutions. Lead enhancements to existing systems (SFM) and explore onboarding of new platforms to deliver improved automation and system solutions. Strategically plan automation of manual incentive schemes to minimize manual intervention in calculations and reporting. Contribute to project deployment and team collaboration in delivering new system solutions for incentive calculation. C) Compliance Responsibilities Ensure incentives are processed accurately and on time, with all supporting documents and management approvals properly documented for audit trail purposes. Support the Risk and Control Self-Assessment (RCSA) exercise on a semi-annual basis. Continuously explore opportunities to reduce reliance on manual operations by automating repetitive processes, ensuring compliance with spreadsheet control standards. Identify and mitigate risks proactively to safeguard operational integrity. About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Realise your full potential at Hong Leong Bank by applying now.