Sr Cust Exp Specialist at Honeywell · San Luis…

As a Sr Customer Experience Specialist here at Honeywell, you will drive operational excellence, enhance customer experience, and collaborate with cross-functional teams to optimize processes. You will report directly to our Cust Exp Manager and you’ll work out of our San Luis Potosi location on a Hybrid work schedule.

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

Responsibilities

• End to end Order processing / order management
• Processing Returns
• Customer Invoicing • Advocate of creating a memorable customer experience

Qualifications

YOU MUST HAVE

• Bachelor's degree / equivalent, or High school diploma with significant relevant experience (3 years).
• Advance English (B1 minimum)

WE VALUE

• Attention to detail
• A knowledge of principles and best practices in (customer service)
• Good team and communication skills • An ability to take initiative and work with limited direction
• An ability to learn quickly, self-learner
• Experience with SAP, Customer Portals,Excel, integrated reporting systems

#LI-Hybrid

About the Company

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.