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Senior Customer Engagement Specialist at Honeywell in Washington, DC
Skills
Job Description
The Honeywell Customer Experience Center serves as a cutting-edge hub for customer and government stakeholder engagements, delivering unparalleled experiences centered around Honeywell innovations. Our team plays a crucial role in the success of these engagements, with the primary aim of creating significant moments throughout the customer journey. This approach ultimately translates into sustainable, long-term value for the business, contributing directly to demand generation, customer satisfaction and informed government stakeholders.
As a Senior Customer Engagement Specialist, you will lead the operations of the CXC in Washington, DC. Your responsibilities will include guiding high-impact presentations, coordinating exclusive content, and managing sophisticated engagement strategies to boost brand visibility, demand generation, and business growth. You will collaborate closely with account teams and senior stakeholders, turning customer challenges into innovative solutions, while maximizing the center's potential for Marketing, Sales, and Communications.
This position represents the CXC's face, involving tours and presentations for guests, content creation, budget management, and performance tracking. Your customer-first mindset, coupled with an aptitude for collaboration across different teams, will be vital in executing projects that align with our business objectives.
This role is based in Washington, DC, and reports to the Sr. Director of Brand Strategy.
KEY RESPONSIBILITIES
- Act as a CXC ambassador, delivering a world-class experience for guests through exceptional service and engagement.
- Lead CXC tours with technical subject matter experts, ensuring that our key messaging and unique value propositions are communicated effectively and professionally.
- Forge and maintain relationships with cross-functional teams to stay updated on audience profiles, historical customer interactions, and industry-specific trends and drivers.
- Apply innovation and creativity to create compelling presentations and demos tailored to various audience segments, aimed at maximizing engagement.
- Develop and execute content updates to reflect newly launched Honeywell products and services, ensuring that our presentations remain current and relevant.
- Proactively market the CXC, compiling quarterly and annual reports to demonstrate the center's operational effectiveness.
- Analyze markets and monitor competitor activities, leveraging customer insights to identify growth opportunities.
- Oversee daily operations and logistics, including scheduling customer visits and managing all aspects of tours and presentations at the CXC.
- Effectively manage project budgets, timelines, and resources, ensuring optimal outcomes.
- Ensure technical maintenance and upgrades of the center are conducted as needed to maintain a state-of-the-art experience.
Qualifications
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
The annual base salary range for this position is $85,600 - $107,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate’s work experience, education and training, key skills, as well as market and business considerations.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job posting date:
YOU MUST HAVE
- 3 - 5 years of experience in a customer-facing role within sales or marketing.
- Proven expertise in developing and implementing successful marketing strategies that drive engagement and results.
- Excellent communication and presentation skills.
- The ability to thrive in fast-paced, dynamic environments.
WE VALUE
- Bachelor’s degree in business marketing or related field
- Proficiency with communication tools and software such as Microsoft Office Suite
- Sales/Marketing, Tour Guide experience
- Experience with training programs for professionals
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial-end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity :click here