Field Service Supervisor - Charlotte, NC at Honeywell in Charlotte, NC

As a Field Service Supervisor here at Honeywell, you will lead our Field Service team, ensuring efficient service delivery. Your strategic mindset and operational expertise will drive customer satisfaction and loyalty.You will report directly to our [Title] and you’ll work out of our [City, State] location on a [Hybrid, On-site, Remote] work schedule.

As a Field Service Supervisor here at Honeywell, you will be responsible for overseeing a team of Field Service Technicians dedicated to the removal and installation of gas, water, and electric meters for both commercial and residential customers.

Reports to: Program Leader

Location: Charlotte, NC.

Travel: Local travel as needed / Company vehicle and expense card provided

Team Size: 23 (Field Technicians & Warehouse personnel)

Responsibilities

KEY RESPONSIBILITIES

This role involves ensuring that field operations are executed efficiently while maintaining high safety standards and customer satisfaction. The Supervisor will also play a key role in training, mentoring, and developing team members, optimizing service delivery processes, and managing resources to achieve operational goals.

Team Leadership:

• Supervise, mentor, and lead a team of Field Service Technicians by providing guidance, support, and performance evaluations.
• Foster a collaborative team environment that encourages continuous improvement and safety.

Operational Oversight:

• Ensure timely removal and installation of gas, water, and electric meters, adhering to company and regulatory standards.
• Monitor daily operations, schedules, and workloads to optimize resource allocation and efficiency.

Quality Assurance:

• Oversee field audits and quality checks to ensure compliance with safety regulations and company policies.
• Investigate and resolve any service-related issues, ensuring customer satisfaction and adherence to service level agreements.

Training and Development:

• Develop and implement training programs for new and existing team members on installation techniques, safety protocols, and customer service skills.
• Keep team updated on industry advancements, company policies, and technological developments.

Customer Interaction:

• Act as a point of contact for escalated customer inquiries and issues related to meter installations and removals.
• Build and maintain strong relationships with customers by providing excellent service and addressing needs effectively.

Reporting and Documentation:

• Maintain accurate records of field operations, customer interactions, and team performance.
• Prepare and present regular reports on team productivity, service quality, and operational challenges to senior management.

Health and Safety Compliance:

• Promote a strong safety culture within the team, ensuring adherence to all safety protocols and regulations.
• Conduct safety training and ensure compliance with industry safety standards.

Working Conditions:

• Ability to effectively manage a team that works in various weather conditions and physically demanding environments.
• Flexibility to work outside regular business hours as needed for emergency or urgent installations.

Qualifications

YOU MUST HAVE

• Minimum of 2 years of proven experience in field service management or a similar role with performance and financial (revenue & cost) management oversight.
• Ability to effectively manage and prioritize multiple tasks.
• Proficient in Suite of Business Applications (Word, Excel, PowerPoint, Outlook, etc.) and work order management systems.

WE VALUE

• Strong understanding of gas, water, and electric meter installation, maintenance, and relevant regulations.
• Proficient in using field service management software and systems.
• Excellent leadership and team management skills.
• Strong problem-solving and decision-making abilities.
• Exceptional communication skills, both verbal and written.
• Customer-focused with a strong service orientation.

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here

THE BUSINESS UNIT

Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: 7/6/2026.

About the Company

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.