Exp Cust Exp Professional at Honeywell in Gurgaon, Haryana, IN

As a Lead Customer Experience Training Professional here at Honeywell, you will design and deliver training programs to enhance employee capabilities, drive customer experiences, and align with strategic goals.You will report directly to our [Title] and you’ll work out of our [City, State] location on a [Hybrid, On-site, Remote] work schedule.

Job Description:

• Internal Proposals coordinator for Honeywell Technologies UOP India sales team.
• Responsible for tracking and downloading the RFQ/ tender documents/ corrigenda from the etender web portals and sharing with the sales account teams.
• Check and prepare the tender pre-requisite documentation, track and chase approvals in LEAP/ emails and get the declarations signed before bid submission date.
• Support the sales team members in any other requirements regarding bid submission.
• Take lead role in organizing UOP seminars, workshops, conferences on new technology & catalyst, etc. Support the teams with registration for industry conferences, etc.
• Work with Honeywell Technologies Customer care team and treasury team to get the bank guarantees, SBLC issued as per need and on time. Should be able to get these EMD’s, PBG’s, ABG’s issued for UOP Sales teams as per requirements and should develop skills to work independently with treasury and global customer care teams.
• Collate data for WHT tax order application from UOP Sales & Service Managers and coordinate with Fin/ credit collection group for getting the same.
• File the Sales orders in Salesforce and understand the basic functioning of salesforce.
• Work with GCC/ CX/ Logistics team for seamless order execution and keep a track of orders in execution. Highlight and challenges foreseen in order execution to the respective sales account managers.
• Work with legal teams to get agreements executed at UOP side.
• Support the sales teams with their travel plannings and any urgent change of plans.
• Work with Honeywell procurement and finance to get the digital signatures issued for UOP signatories.
• Help manage logistics, etc for any customer visits to UOP office.
• Ensure HR/HSE policies/procedures are maintained / followed.

Responsibilities

Core Competencies:

• Teamwork – Foster teamwork between the different SBU’s working with UOP IPL, while maintaining the highest ethical standards. Ensure diversity influences UOP results in a positive manner.
• Communication – Demonstrate effective communication skills (locally and globally) and promote continuous information exchange between parties. Clear communication skills (verbal and written) so be able to work with different teams based globally.
• Quick Response- To be able to “Act With Urgency” at the time of need. Be able to respond to urgent / unplanned requirements.
• Business Focus – Drive for result / productivity while focusing on Customer Satisfaction and UOP Revenue.

Qualifications

Basic Candidate Qualifications:

• Bachelor’s degree in any stream. Finance or logistics may be an added advantage.
• Minimum 5 years of total experience in logistics, EPC, technology licensing company. Knowledge of SFDC, SAP and LEAP may be an added advantage.
• Excellent communication skills – both written and oral.
• Being completely self-motivated and dedicated.
• Must be willing to communicate with other UOP entities outside of normal Delhi office hours.

About the Company

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.