Customer Success Specialist at Honeywell in Pittsford, NY

Summary: Honeywell is a leading software-industrial company that addresses critical challenges in automation and energy. The Customer Success Specialist will ensure a smooth customer journey from purchase to productivity, monitor customer health, and drive product adoption while maintaining strong customer relationships. Responsibilities: - Support customer relationships to retain revenue and to grow the monthly recurring revenue - Be involved in the entire customer lifecycle from pre-sales, on-boarding, and through the duration of the subscription period. This includes building, maintaining and presenting customer centric support/usage scorecards and reports - Help drive product adoption with the customer and ensure quick time to value - Develop a deep understanding of the product and communicate with customers about the most relevant features/functionality for their specific business needs - Monitor accounts and tracks usage to minimize churn and work proactively to eliminate any risk while driving adoption - Work in a team centered environment to develop and constantly improve processes to engage customers and provide recurring value Required Qualifications: - 1-2 years of account management experience within a success software-oriented business - Experience in managing customers' expectations both large and small and knowing how and why to manage each differently - Proven track record of being proactive, success oriented, analytics focused and predictive - Demonstrate true passion for customers and their success - Demonstrate organizational and project management skills - Exemplary written and verbal communication skills - Demonstrate facilitation and decision-making skills - Strong listening and coordination skills to understand the customer's concern and able to work along internal and external technical teams to successfully resolve them - Possess the ability to find solutions for customers that match the technology offerings within the business - Drive customer success while embedding in with the Honeywell field teams to build a cohesive and collaborative working engagement - A desire to work within a high performing, self-directed team Preferred Qualifications: - Customer facing engagement skills and ability to manage relationships with decision-makers - Strong and proven experience building and managing customer relationships - Demonstrated experience in multiple vertical markets - Comfort with ambiguity and a bias to work with a team to 'fill the organizational gaps' when they occur - Ability to travel - 5+ years' experience in a customer facing role; preferably at a SaaS company Required Skills: Account management, Customer relationship management, Project management Important Skills: SaaS experience Nice-to-Have Skills: Analytical skills Benefits: Employer-subsidized Medical, Dental, Vision, Life Insurance, Short-Term and Long-Term Disability, 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, Educational Assistance, Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), 12 Paid Holidays