Sales & Operations Manager at Hometrack in Timonium, MD

Sales & Operations Manager

Job Description

Position Summary

The Sales & Operations Manager is responsible for overseeing daily business operations, sales performance, client experience, team management, and process development across a fast-paced real estate photography and marketing company. This role manages cross-functional teams, drives operational efficiency, supports company growth initiatives, and ensures high-quality service delivery while meeting financial and performance goals. The position also leverages technology and AI-driven solutions to improve operational systems, automate workflows, enhance reporting, and increase overall efficiency across departments.

Key Responsibilities

Operations Management

• Oversee day-to-day operations across multiple departments including sales, scheduling, photography, editing, design, and administrative support
• Manage workflows, staffing coordination, scheduling systems, and operational processes to ensure efficiency and service consistency
• Develop and implement operational policies, procedures, and performance standards
• Monitor company performance metrics, operational bottlenecks, and service quality to improve productivity and client satisfaction
• Coordinate nationwide operational expansion and support multi-state service coverage

Sales & Business Development

• Lead and manage sales initiatives, pipeline tracking, and client acquisition strategies
• Recruit, train, and mentor sales team members while establishing KPIs and accountability standards
• Analyze market trends and pricing strategies to improve competitiveness and close rates
• Maintain relationships with high-value accounts and ensure long-term client retention
• Identify opportunities for revenue growth, operational scaling, and process improvement

Financial & Performance Oversight

• Track daily revenue, expenses, margins, and financial performance reporting
• Support budgeting, pricing structures, contractor pay models, and profitability analysis
• Develop tools and systems that improve financial accuracy and reduce approval bottlenecks
• Assist executive leadership with operational reporting and strategic planning

Team Leadership & Staff Development

• Supervise and support cross-functional teams including photographers, editors, designers, sales staff, and administrative personnel
• Lead hiring, onboarding, training, and performance management initiatives
• Conduct performance reviews, implement improvement plans, and foster accountability across departments
• Collaborate with contractors, vendors, and external consultants to improve operational outcomes

Systems, Technology & AI Integration

• Partner with developers and technology teams to improve automation, scheduling systems, reporting tools, and CRM functionality
• Identify and implement AI-driven solutions to streamline workflows, improve communication, reduce manual tasks, and enhance operational efficiency
• Utilize AI and automation tools to improve reporting accuracy, customer experience, internal processes, and team productivity
• Implement operational systems that improve workflow visibility, scalability, and performance tracking
• Streamline onboarding documentation, contractor agreements, and internal procedures

Client Experience

• Serve as a primary point of contact for major client accounts and operational escalations
• Ensure exceptional service delivery and issue resolution across all client touchpoints
• Develop and manage customer feedback systems to improve satisfaction and online reputation

Qualifications

• Minimum of 3 years of experience in operations management, sales leadership, business administration, or a related field
• Strong leadership, organizational, and problem-solving skills
• Experience managing cross-functional teams in fast-paced environments
• Experience utilizing technology, automation, and AI tools to improve operational systems and workflow efficiency preferred
• Knowledge of CRM systems, scheduling software, and operational reporting tools
• Financial tracking, budgeting, and performance analysis experience preferred
• Excellent communication and client relationship management skills
• Ability to manage multiple priorities and support business growth initiatives

Core Competencies

• Operations Management
• Team Leadership & Development
• Sales Strategy & Pipeline Management
• Client Relationship Management
• Process Improvement & Automation
• AI & Workflow Optimization
• Financial Reporting & Margin Analysis
• CRM & Workflow Systems
• Scheduling & Resource Coordination
• KPI Tracking & Performance Management
• Vendor & Contractor Management