Bilingual Claims Care Representative at HomeFirst… · Maryville

Summary: HomeFirst Agency, Inc. is a leading insurance agency offering a variety of insurance products. The Claims Care Representative I provides customer service and support to policyholders during the initial claim setup, ensuring accurate information is recorded and guiding them through the claims process. Responsibilities: - Assists and supports adjusters and management with administrative tasks included but not limited to: Mailing checks and letters, Compiling paperwork, Providing necessary forms required on a claim - Assists with mailing of new claim paperwork - Documents receipt of mail, emails, and faxes - Acquires and uploads declaration page to claim file - Completes claims reported to third party vendor assigning claims numbers to the files - Uploads documents received on policyholder’s claims to claim file; notifies assigned adjusters of information received - Serves as the first point of contact for policyholders reporting a new claim - Sets expectations and next steps to policyholder; explains documentation and other information needed for claim process - Creates new claim reports by collecting detailed information about a loss and verifying policyholder’s contact information - Demonstrates empathy and sensitivity when dealing with policyholders who may be experiencing stress or loss, helping to build trust and maintain a positive customer relationship - Accurately enters loss information into the claims system and generates a claim number - Other duties as assigned Required Qualifications: - High School diploma or equivalent - Must have strong computer skills with ability to navigate Microsoft Office Suite - Travel as needed - Ability to communicate effectively and efficiently via phone, email, and person to person - Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken - Ability to manage multiple and/or conflicting responsibilities - Great attention to detail, organizational skills, and time management - Good sense of urgency and follow up - Ability to handle stressful situations - Ability to work in a team environment - Must be able to remain in a stationary position 75% of the time - Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer - Will be communicating via phone, Teams, and Zoom - Must be able to exchange accurate information at all times - Must be able to identify and assess claim status and determine appropriate process Preferred Qualifications: - 0-2 years of related experience preferred, but not required - Bilingual in English and Spanish a plus, but not required - Claims experience helpful, working knowledge of AS/400 and basic understanding of insurance a plus Required Skills: Microsoft Office Suite, Claims processing Benefits: Medical and Dental Plan with Prescription Coverage and Vision., Competitive benefits including 401(K) includes 100% company match of the first 4%., Paid time off days (PTO), maternity/paternity leave, and holidays., Community involvement including Volunteer Paid Time Off (VTO)., Tuition Assistance for your first degree., Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant., Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being., Collaborative and energetic work environment., Professional development and promotional opportunities., Qualifies for quarterly company profit sharing., Full-time team members have the flexibility to create their own health, dental, and vision benefits package., HomeFirst Agency provides competitive 401(k) programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals., Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more., As part of HomeFirst’s commitment to Opening Doors to a Better Life, HFA is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program., At HFA, we encourage holistic wellness with physical, nutritional, social, financial, spiritual, and occupational programs available online or in-person for team members., Our newly renovated Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga/barre studio, volleyball, and basketball courts, walking paths, and a disc golf course.