Front Desk Agent (Part Time) at Home2 Suites Holland in Holland, MI

Life as a Front Desk Agent (Part Time/Weekends):

As a Front Desk Agent, you are the face of our establishment, providing exceptional service to our guests. Your responsibilities include:

• Greeting guests upon arrival and ensuring a smooth check-in process.
• Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions.
• Handling reservations, cancellations, and guest inquiries with professionalism and efficiency.
• Managing and resolving guest concerns or issues promptly and courteously.
• Coordinating with other hotel departments to ensure seamless guest experiences.

What We're Looking For:

We are seeking an individual with the following attributes:

• Communication Skills: Excellent verbal and written communication skills.
• Customer Service: A passion for delivering outstanding customer service.
• Problem Solving: Ability to handle guest issues with tact and diplomacy.
• Team Player: Collaborative mindset to work effectively with colleagues.

Additional Requirements:

• Must be able to commute.
• Availability on weekends: Saturday and Sunday and for both first and second shift possibilities.

What to Expect in Your First Few Months:

In your initial phase, you will undergo comprehensive training to familiarize yourself with our hotel systems and procedures. Working closely with your team, you'll gain hands-on experience in managing guest interactions, handling reservations, and resolving issues. You'll contribute to creating a positive and welcoming atmosphere for our guests.

Pay: $17.00 per hour

Benefits:

• Employee discount

Work Location: In person