Dispatcher at Home Hardware in St. Jacobs, Ontario, CA

Welcome Home!

We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation.

Keep Freight Moving. Drive Efficiency Every Mile.

As the Dispatcher, you will be responsible for coordinating and dispatching on time deliveries and backhauls while ensuring efficient optimization of routes, equipment and Drivers. Led by the Manager, Transportation and Maintenance, this role will best suit someone with strong transportation knowledge, excellent communication and organizational skills with the ability to prioritize effectively in a fast-paced, team-oriented environment.

Ready to make an impact? Here’s how:

• Coordinate outbound shipments by assigning drivers, optimizing routes, and ensuring timely dispatch to meet Dealer and company expectations.
• Ensure compliance with transportation and safety regulations (e.g., Hours of Service) using Samsara eLogs to optimize driver utilization and delivery efficiency.
• Maintain accurate pickup and routing information within the Transportation Planning & Execution (TP&E) system.
• Coordinate and assign inbound gate appointments for all incoming trailers, both loaded and empty.
• Contact carriers to obtain quotes and arrange third-party backhaul operations.
• Communicate updates or issues related to backhauls and collaborate with internal teams to resolve them.
• Support KPI tracking and reporting as required.
• Ensure on-time deliveries by leveraging driver hours of service and Samsara routing insights.
• Plan, schedule, and execute inbound load appointments with vendors across Quebec and Ontario for Drivers and third-party carriers.
• Perform other related duties as required.

We’re looking for:

• One to two years of hands on working experience in the transportation industry.
• Knowledge of Home Hardware’s shipping and delivery procedures are beneficial but not required.
• Strong computer skills with the ability to navigate multiple systems; experience with Manhattan TP&E is an asset.
• Knowledge of transportation safety and regulatory requirements (e.g., Dangerous Goods, Hours of Service).
• Familiarity with road networks across Ontario, and Quebec.
• Excellent verbal and written communication skills, with strong organization, time management, and prioritization abilities.
• Ability to work independently while contributing effectively within a team environment.
• The ability to be onsite 5 days a week at our corporate office in St. Jacobs, to accommodate the needs of the role.

How we’ll make you feel at Home

Our Team Members enjoy life at Home with our strong culture of support and inclusion, excellent benefits, and a team that always has your back. You will receive:

• The expected starting salary range for this role is $57,600 to $75,600; the final offer will reflect relevant skills and experience.
• Eligible for the annual bonus program.
• Comprehensive Benefits Program including:
  • Health, Dental, Vision, Paramedical, Disability coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
• Defined Contribution Pension Plan with Company Match, and choice of contribution level.
• Group RRSP.
• Discounts from our corporate retail stores.
• Home & Auto Insurance discounts.
• Competitive vacation time.
• Personal and sick time.
• Employee Discount Program through Venngo WorkPerks.

This job posting is for an existing vacancy within our organization.

Bring your unique skills, thrive with interesting and challenging work, and experience what it’s like at Home. Apply today - this is a great opportunity to join a proudly Canadian company that is 100% ready to help you build your future.

Home Hardware recognizes the value of a diverse team. We believe that different perspectives, backgrounds, and experiences make us stronger as an organization. Applicants representing the full diversity of communities in Canada are encouraged to apply with confidence. Please let us know if you require accommodation during the recruitment process.

Canadians call us Home Hardware. We call it Home.

#HP