Customer Service Associate at Holiday Barn… · Glen Allen

Summary: Holiday Barn Pet Resorts is a high-volume pet resort in Richmond, seeking a Customer Service Associate to ensure positive relationships with pets and their owners. The role involves face-to-face interactions, assisting customers with services, and managing arrival and departure procedures.

Responsibilities:
- Ensure positive relationships are developed and maintained with our furry guests and their owners
- Provide critical face-to-face interaction with pet owners
- Help customers choose the best services for their pets
- Decide on fun playtime activities
- Pick an appropriate pet grooming service
- Schedule boarding stays
- Take care of all arrival and departure procedures for our guests
- Meet and greet our customers in a friendly and professional manner
- Work with customers during pick-up and drop-off
- Multitask and handle a high volume of phone calls in a fast-paced environment

Required Qualifications:
- Customer Service Associates ensure positive relationships are developed and maintained with our furry guests and their owners
- Customer Service Associates provide critical face-to-face interaction with pet owners
- Ability to help customers choose the best services for their pets
- Ability to decide on fun playtime activities
- Ability to pick an appropriate pet grooming service
- Ability to schedule boarding stays
- Candidates must be able to take care of all arrival and departure procedures for our guests
- Meet and greet our customers in a friendly and professional manner
- Work with customers during pick-up and drop-off
- Ability to multitask and handle a high volume of phone calls in a fast-paced environment with ease
- Customer Service Associates are an intuitive part of our 'pack' and work within our company's values and brand experience
- Candidates must have the ability to lift and push up to 50lbs
- Candidates must be able to stand for extended periods
- Candidates must be able to bend, stoop, reach, and stretch
- Candidates must have the ability to move pets within the facility, vehicles, up and down stairs, and in and out of enclosures
- The workplace is typified as a loud working environment - barking dogs, high-pressure dryers, etc

Preferred Qualifications:
- A person who thrives on interacting with people, dogs, cats, and other animals
- Previous knowledge of register function and cash handling
- Proven ability to provide excellent customer service while following company policies
- Basic pet industry knowledge - we don't expect you to know every breed, but some pet experience is beneficial
- Excellent verbal and written communication skills and have the ability to work well in a team
- Flexibility - we are a pet boarding business; candidates must be ready to work weekends and major holidays
- Ability to use Microsoft 365

Required Skills: Cash handling, Pet industry knowledge, Microsoft 365

Benefits: Employee Refurral Program, Employee Discount Program, Pet Insurance, Wellness Benefits, Life and Long-Term Disability Insurance, 401k Plan (eligibility rules apply), Pet Benefits, Paid Time Off, Health, Dental, and Vision Insurance, Company paid life and long-term disability insurance, Generous paid time off, Company sponsored medical, dental and vision insurance