Admissions Specialist at Holding Hands in Burbank, CA

Holding Hands Pediatric Therapy & Adult Services is currently looking for a full-time Admissions Specialist. The ideal candidate should be organized and able to multi-task with great attention to detail. They will possess strong verbal and written communication skills, excellent follow-up skills, and will complete assignments quickly and accurately. The ideal candidate will also have experience working with an agency that provides therapeutic services to individuals diagnosed with Autism Spectrum Disorder & Mental Health. This position reports to the Director of Billing and Admissions.

Key Responsibilities

• Answer phones and respond to inquiries from families and referral sources regarding the admissions process with empathy and professionalism. • Collect and verify required admissions documentation, including patient demographics and forms. • Verify patient eligibility and insurance benefits. • Request and track authorizations for services. • Maintain timely and consistent follow-up on pending admissions and cases. • Accurately update and maintain information in the system of record. • Collaborate with department coordinators and internal teams to support an efficient admissions process. • Prioritize tasks effectively and work efficiently in a fast-paced environment. • Cross-train and provide support in applicable areas of the department as needed. • Maintain compliance with HIPAA and all applicable privacy and confidentiality requirements. • Communicate with management regarding operational needs and recommend process improvements. • Perform other administrative duties as assigned by the Director of Billing and Admissions.

Skills, Knowledge and Expertise

• High school diploma or equivalent required. • At least 6 months of customer service or administrative experience preferred. • Strong verbal and written communication skills with the ability to interact professionally and compassionately with families, referral sources, and team members. • Excellent organizational skills with strong attention to detail and follow-through. • Ability to manage multiple priorities and work effectively in a fast-paced environment. • Proficiency in Microsoft Office, spreadsheet data entry, and basic computer applications. • Bilingual in English and Spanish preferred. • Successful completion of a Department of Justice (DOJ) background check required. • Ability to build effective working relationships with staff, providers, and patients. • Proficiency in Microsoft Office.