Renewals Manager at HockeyStack in San Francisco, CA

Summary: HockeyStack is building the agent infrastructure for enterprise revenue and is seeking a highly organized Renewals Manager to manage the SMB renewal book of business. The role involves building processes, managing the renewal pipeline, protecting revenue, and identifying accounts ready for growth. Responsibilities: - Manage and execute SMB renewals across a growing book of business, maintaining 90/60/30-day visibility - Accurately forecast renewal outcomes on a monthly and quarterly basis - Evaluate account health across the entire portfolio and develop mitigation strategies for at-risk accounts - Build scalable renewal processes and oversee the end-to-end SFDC workflow - Collaborate with Support, RevOps, and Finance to manage the renewal lifecycle - Negotiate pricing, terms, and multi-year agreements, including direct negotiations with procurement and legal teams - Track and report on renewal rates, churn, and expansion metrics - Serve as an escalation point for red-health accounts and route upsell-ready accounts to the appropriate AM Required Qualifications: - 2+ years of Sales Development Representative (SDR) experience, or at least 1 year in a Renewals Manager or similar customer-facing revenue role - Proven track record of consistently meeting or exceeding sales quotas and performance targets - Exceptional organizational and time management skills, with the ability to manage multiple priorities, maintain strong attention to detail, and ensure seamless execution - Highly proactive with a strong sense of urgency, anticipating challenges and addressing issues before they arise - Strong negotiation and communication skills, with the ability to confidently engage procurement, legal, and other cross-functional stakeholders - Hands-on experience with Salesforce CRM is required Preferred Qualifications: - Prior experience in a B2B SaaS environment is highly preferred - Familiarity with CPQ tools is a strong advantage Required Skills: Salesforce CRM, B2B SaaS experience, Negotiation skills