Forward Deployed Software Engineer at Hive in San Francisco

Summary: Hive is a leading provider of cloud-based AI solutions, trusted by major organizations. The Forward Deployed Software Engineer will utilize their technical expertise to tackle customer challenges, support enterprise clients with API solutions, and drive the adoption of Hive's products through effective engineering solutions. Responsibilities: - Own the full end-to-end delivery of high-impact solutions for our most strategic partners - Efficiently resolve urgent technical customer support tickets; ensure proactive and timely communication with key client stakeholders - Drive innovation through coding and implementation in order solve complex problems - Collaborate cross-functionally with product and engineering teams to influence priorities and shape product roadmap - Build and maintain internal documentation, playbooks, and enablement content - Actively partner with customers to define success metrics, KPIs, and adoption strategies aligned to their goals; track progress against metrics - Represent the voice of the customer internally, and provide actionable feedback to influence product direction and feature development - Monitor usage, adoption, and engagement metrics to proactively address risks and ensure long-term retention - Maintain awareness of industry best practices for data maintenance handling as it relates to your role - Adhere to policies, guidelines and procedures pertaining to the protection of information assets - Report actual or suspected security and/or policy violations/breaches to an appropriate authority Required Qualifications: - Bachelor's degree in computer science, mathematics, engineering, physics, or a related technical field - 1+ years of software engineering experience - Prior professional experience supporting technical customers and iterating solutions in real time - Strong engineering background with proficiency in programming languages such as Python, Javascript/Typescript, or similar, and a deep understanding of software architecture and API integrations - Excellent verbal and written communication skills and exceptional attention to detail, with experience engaging both business and technical audiences - Ability to juggle multiple priorities in a fast-paced environment Required Skills: Python, Javascript/Typescript, API integrations Important Skills: Software architecture, Technical customer support Nice-to-Have Skills: Multi-tasking, Verbal communication, Written communication, Attention to detail Benefits: Stock options may be offered in addition to the range provided here.