Information Technology Intern at HITT… · Falls…

Summary: HITT Contracting, a Washington Post Top Workplace, seeks a summer intern to join our Information Technology team. This entry-level intern will be exposed to a range of functions within the IT team including providing technical support to team members and tackling special projects. Responsibilities: - Provide exceptional customer service to all HITT team members and leadership - Maintain constant communication with team members and IT staff through resolution of problems - Troubleshoot hardware and peripheral failures, such as printers, laptops, phones, etc - Setup and administer O365 accounts and applications - Configure and troubleshoot IOS devices including iPhones and iPads - Create and track trouble tickets and update progress through completion - Provide technical assistance on supported HITT applications and network devices - Maintain documented security protocols during every aspect of IT - Assist with other special projects as assigned Required Qualifications: - Pursing an undergraduate degree in Information Technology, Computer Science, Business, or a related field of study - At least two years of coursework completed - Exceptional customer service orientation - Proven analytical, evaluative, and problem-solving abilities - Ability to effectively prioritize and execute tasks in a high-pressure environment - Ability to conduct and direct research into IT issues and products as required - Strong working knowledge of Microsoft Office, especially PowerPoint, SharePoint, and Adobe Acrobat - Ability to accurately assist with maintaining IT asset inventory - A self-starter with a can-do attitude, organized and efficient - Willingness to go the extra mile and give even the smallest tasks a high level of attention and effort - Must have strong verbal and written communication skills Required Skills: Technical support, Microsoft Office Important Skills: Analytical skills, Problem-solving Nice-to-Have Skills: Customer service, Communication skills, Organizational skills