On-Site IT Support Specialist at Hitachi in Cairo, Cairo, Egypt

On-Site IT Support Specialist Location: New Cairo, Cairo, Egypt Location: New Cairo, Cairo, Egypt Job ID: R0127783 Date Posted: 2026-05-08 Company Name: HITACHI ENERGY TECHNOLOGY S.A.E. Profession (Job Category): IT, Telecom & Internet Job Schedule: Full time Remote: No Job Description: The Opportunity We are seeking a motivated and enthusiastic On-Site IT Support Specialist to join our team. In this role, you will support incident resolution by collaborating with various IT support teams and functions. You will act as a representative of the IT organization, engaging directly with users and serving as the primary point of contact on behalf of other IT teams. You will provide desk-side support for all IT issues requiring physical intervention and ensure a seamless user experience. How You’ll Make an Impact Troubleshoot IT-related issues that require physical, on-site support Provide on-site IT support across multiple locations, including both the factory and headquarters (HQ), with flexibility to travel as required Deliver computers and hardware to users in a “ready-to-use” state Provide ad-hoc training on common IT topics and guide users through self-service tools when needed Manage physical stock of devices and accessories, including CMDB updates Perform regular inventory checks for hardware and related equipment Coordinate logistics with local providers to ship and move devices across locations Handle warranty cases in collaboration with relevant OEM vendors Identify and report risks that may impact OSS service quality Provide desk-side support for end users, IT equipment, software in meeting rooms, and other collaboration spaces Support and coordinate with third-party technicians Conduct regular checks of computer rooms, including temperature, air conditioning, cabling, and overall functionality Follow OSS governance processes, including participation in meetings and escalation procedures Adhere to OSS procedures defined in runbooks, SOPs, and knowledge articles Work full-time on-site at the assigned factory location You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your Background Bachelor’s degree in Information Technology or a related field Minimum of 2 years of professional experience in IT support Willingness and flexibility to travel between multiple work locations, including factory and headquarters (HQ), as required Proactive, solution-oriented mindset with the ability to work independently Strong communication skills with proficiency in both written and spoken English Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.