Portfolio Management Analyst at Hiscox in London, England, GB

Job Type: Permanent

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Position: Portfolio Management Analyst

Reporting to: Head of Portfolio Management Enterprise Technology

Location: London

Type: Permanent

Band: II

An opportunity has arisen for a Portfolio Management Analyst to join the Enterprise Technology team in Technology. As a Portfolio Management Analyst, you will support, enable and track the successful delivery of change and BAU portfolios, working closely with the Project Managers/Head of Portfolio Management/Delivery teams assigned.

You will ensure all aspects of the portfolio are effectively tracked and reported to your CTO and the Enterprise Technology Leadership Team.

You will be required to constantly find improvements for portfolio processes, the change management tool, wider change delivery framework and interaction with Technology teams and the business.

Key Responsibilities

• Portfolio Planning - Participate in the portfolio planning and reforecasting processes in use, which includes budgets, benefits, prioritisation, timelines and resource modelling, and communicate the results to all relevant stakeholders
• Business Case Oversight – Work with both delivery and finance teams to build robust, realistic business cases, including costs and benefits, and ensure these are updated by delivery teams when required
• Portfolio Support – Maintain portfolio roadmap, understand and track portfolio maturity. Attend portfolio meetings and prepare packs where required. Resolve recharge queries for the team. Awareness of impact within current portfolio on wider Technology and other business units/departments
• Resource Management – Track and report on resourcing view across the department and advise on over/under utilisation
• Enterprise Reporting– Work with Portfolio Manager and other Portfolio Management Analyst to:
  • Co-ordinate, contribute to, check and submit QCR packs or required reports by the Group deadline set
  • Provide statistics for the QBR or relevant forum
  • Fulfil any CIO requests for information
• Change Oversight – Awareness and understanding of all active change and BAU initiatives within the portfolio. Attend and support relevant change meetings – any reporting red or amber, and at key milestones. Ensure tracking and reporting of the realisation of benefits
• Finance – Ensure blended rates are recalculated and updated in the change tool in-line with agreed dates. Support the Enterprise Technology change and LT team to raise any required Purchase Orders and ensure best practice is followed for creation and management of the Purchase Orders, including validation of any reports issued by the Finance team for accruals within Marketplace. Ensure monthly reconciliation of Oracle and change tool actuals are undertaken by Project Manager/Delivery Lead/Service Owner. Work with finance partner to validate the corporate dashboard for Oracle actuals and support the GES change team and EPM team in use of the recharge process in place. Highlight any costs in Oracle which have not been assigned to the relevant change and work with the Portfolio Manager, delivery teams/finance partner to correctly assign these
• Promote Best Practice - Explain, negotiate, and agree best change methodology and governance, to embed best practice across the change team. Develop knowledge management for future change from past deliveries
• Continuous Improvement - Work as a trusted partner to the department to ensure the effective delivery and control of the portfolio, and to add value to processes, by suggesting new, enhanced ways of working
• Change Tool(s) – Be a Subject Matter Expert in the tool(s) used to manage change and act as the point of reference for any platform queries, issues and required training. Recommend improvements and participate in the testing of functionality enhancements when required. Carry out local data remediation and maintenance of the tool(s) to meet the needs of the team
• Communication – Utilise a variety of tools to provide first class communication to stakeholders on releases within the change tool/changes to governance standards/framework
• Governance / Compliance – Enhance and maintain governance for the delivery of the portfolio, to ensure change delivery is compliant to the agreed standards. Escalate non-compliance issues to management in relation to governance
• Quality Management and Assurance - Establish and manage a schedule of gate, milestone and quality reviews to ensure the required change standards are consistently delivered. Perform regular audits and health checks to ensure all deliveries are reviewed at key points and when completed
• Portfolio Reporting - Ensure adherence to localised reporting cadence and standards. Develop and manage effective portfolio reporting, including tracking KPIs/OKRs as appropriate, to enable effective data driven decisions/actions to be taken. Define new reporting requirements to PowerBI SME and work collaboratively with them to ensure they are produced
• Risk, Issue and Dependency Management – Provide visibility of conflicts, risks, issues, dependencies, and work with relevant stakeholders to manage and resolve/mitigate these across the portfolio
• Change Community – Active participation in relevant communities of practice, both within and outside of the Group IT department
• Relationship Management - Establish and maintain relationships with stakeholders at all levels throughout the organisation. Actively engage and work collaboratively with colleagues and partners

Our Must-Haves:

• Proven experience in a change-related role

• Ability to influence and challenge stakeholders

• Have knowledge and previous experience of using a Portfolio Management tool

• Knowledge of both waterfall and Agile delivery

• Strong presentation, written and verbal communication skills to build and develop relationships with internal and external stakeholders

• Energy and determination to succeed in a very fast paced environment

• Advanced Microsoft Office user

• Passionate about change and the customer experience

• Be self-motivated, supervise own workload and produce consistent, high-quality outputs

• Able to prioritise competing demands in a challenging delivery environment to ensure that work is delivered to tight timelines

• Able to remain composed in stressful situations and work under pressure

• Adaptable, personable, flexible team player with the ability to take ownership of tasks

• Ability to work at a fast pace and pick up new tasks with ease

• Proactive, conscientious, approachable, enthusiastic

• Excellent time management and attention to detail

About Hiscox

As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We ensure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong.

Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job, and we are committed to diversity and creating a truly inclusive culture, which we believe drives success.

Working life does not always have to be in the office so we have introduced hybrid working to encourage a healthy work life balance.

This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.

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