Customer Service Representative at HireRight · Canada…

About HireRight

Headquartered in Nashville, Tennessee, USA, with offices all around the globe, HireRight is the industry’s preeminent background screening company, providing innovative solutions for customers. Formerly known as PeopleCheck, HireRight’s Australian office is based in Lake Macquarie, NSW with clients spread throughout Australia and overseas.

At HireRight, we pride ourselves on providing our team members with an engaging, fast-paced and fun environment full of learning opportunities.

Overview

This is a role ideally suited for an enthusiastic self-starter with 3+ years of experience in customer service, retail, sales or account management, that is looking to take the next steps in their career. The successful applicant will have a passion for working directly with customers and providing exceptional customer service in a team environment. The Customer Service Representative works with clients and their applicants to facilitate accurate and timely resolution to their requests. Individuals in this role have the desire to provide exceptional customer service and respond to enquiries via phone, e-mail and chat.

Responsibilities

• Providing superior customer service to external and internal enquiries to ensure every contact feels they are important.
• Resolving client and candidate queries and supporting customers through the background checking process.
• Exercising judgement and reasoning abilities to solve problems and take ownership of correspondence, escalating when necessary.
• Answering incoming calls, emails and enquiries, such as explaining and assisting with the background checking process and results to clients or candidates.

Working in a team to learn, develop and understand best practices

• Passion to provide superior customer service.

• Sound communication skills (written and verbal).

• Computer savvy to navigate various software platforms.

• Strong attention to detail and accuracy.

• The motivation and enthusiasm to learn new things.

• The ability to work autonomously as well as being a contributing team member.

• The ability to perform at a high standard in a fast-paced environment.

• The position is full time (37.5 hours per week, based on a 7.5 hour day average).

• You will need to be available for various shifts between the hours of 8am to 6pm Monday to Friday with flexible working arrangements available.

• The successful candidate will be subject to background screening and additional selection criteria.

• On the job training will be provided.