Senior Product Designer, Accounts & Plans at hinge-health · San…

ABOUT THE ROLE Hinge Health is a company that recognizes the value of design – as a Senior Product Designer, you’ll join a tight-knit, collaborative team of designers who care deeply about creating cohesive and intuitive product experiences. Our team is at the center of solving impactful problems for millions of members who are managing their joint and muscle health, and making a meaningful difference in their lives. In this role, you’ll specifically help rebuild member authentication and account creation including sign-up, sign-in, identity verification, and account recovery flows across all user types. You will also shape the experience to make account management and configuration more self-serve. So we can reduce operational load, improve member trust, and remove the biggest point of friction between registration and active use. As a Senior Product designer, you’ll collaborate with cross-functional teams to create intuitive, user-centered solutions from concept to execution, including user research, interaction/UI design, and prototypes that evolve our member experience forward, while driving towards our key business goals. We’re looking for designers that excel in the ability to simplify complex challenges into impactful user experiences, care deeply about the quality of their work, have a strong track-record of shipping impactful experiences, come with a growth mindset, and bring a genuine desire to learn about our members. This is a high-impact role, at an especially exciting time in Hinge Health’s journey. Our business is thriving (+50% revenue growth year over year), our member base continues to grow (+30% new user growth year over year), and the impact of this role can directly power our company to grow. WHAT YOU'LL ACCOMPLISH - Rebuild authentication and account creation to deliver a best-in-class sign-up/sign-in experience with strong error recovery and self-serve flows. - Enable self-serve account management so members can easily view and manage access, eligibility, and support information. - Simplify complex domains (insurance, medical, payments) into clear, intuitive interfaces with flexible editing capabilities. - Deliver a world-class app experience through modern UI, best-in-class UX, and thoughtful motion design. - Create seamless cross-platform experiences by collaborating closely with cross-functional teams across mobile and desktop. - Design at scale by leveraging and contributing to a robust design system for consistency and efficiency. - Champion accessibility and inclusivity across all onboarding and account-related touchpoints. - Uphold a high bar for quality through thoughtful, end-to-end user experience design. BASIC QUALIFICATIONS - A standout and updated portfolio demonstrating high-impact product work, leadership on complex initiatives, and measurable outcomes. - 5+ years of product design experience, including partnering with product and engineering teams. - Bachelor’s Degree in Interaction, Industrial, Product, Service design, Human-computer interaction, or equivalent experience - Translates ambiguous business goals into clear, testable product hypotheses and a roadmap tied to measurable user outcomes. PREFERRED QUALIFICATIONS - Connects feature work to a cohesive product narrative while proactively identifying and de-risking high-impact assumptions. - Sets a high craft bar by simplifying complex flows, modernizing legacy UI, and delivering polished, intuitive experiences. - Elevates quality through attention to micro-interactions, edge cases, and high-fidelity prototyping to test delight and emotional resonance. Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com http://hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com https://app.ashbyhq.com/admin/organizational-settings/theme#.